Confido Health books, reschedules, confirms, and cancels across every provider and location, then backfills the waitlist. Outcomes write straight into the schedule.
02
Emergency Support
Confido Health recognizes urgent patient requests, gathers the right details with empathy, and routes to the on-call team in seconds, so nothing critical sits in a queue.
03
Payment Management
Confido Health answers balance and billing questions, explains statements in plain language, and follows up on outstanding balances without pressure.
04
Insurance Verification
Confido Health checks eligibility and benefits and tracks authorization status, so the front desk walks into every visit with clean coverage information.
05
Prior Authorization
Confido Health initiates prior authorizations, submits the required clinical detail, and tracks status with the payer, so approvals land before the visit instead of after.
06
Payer Intelligence
Confido Health turns every payer interaction into structured data, surfacing denial trends and coverage patterns so leaders can see where revenue is leaking.
07
Denial Management
Confido Health identifies denied claims, assembles the appeal with the right documentation, and resubmits the same day, so fewer dollars are written off.
08
Referral Management
Confido Health tracks referral status, schedules with specialists, and closes the loop so fewer referrals fall through the cracks.
09
Patient Recall
Confido Health reaches overdue and due-soon patients for preventive and annual care, and books the appointment in the same conversation.
10
Patient Reactivation
Confido Health re-engages lapsed patients with timely outreach, answers their questions, and gets them back on the schedule without adding front-desk work.
11
Fax Processing
Confido Health reads inbound faxes, extracts the clinical detail, and files it to the right chart, so referrals and results stop piling up on the back office.
12
Prescription Refills
Confido Health takes refill requests, coordinates with the pharmacy, and keeps patients updated, routing anything clinical to the right person.
The impact
We tried to stay humble. The numbers had other ideas.
Measured on work completed, not call minutes — live across every deployment. Hover a stat if you want the unfiltered version.
01
4.5 hrs
saved per provider, per day
A whole afternoon, handed back to your team. Daily.
02
95%
workflow success rate
Not routed. Not escalated. Actually done.
03
97%
patient satisfaction
Turns out people like being heard on the first ring.
04
<1 min
to answer, every time
Hold music? Never met her.
DEEP INTEGRATIONS
It works inside the systems you already run.
Confido Health connects to your EHR, PMS, and phone system through modern APIs and system-level connectors for the platforms that do not expose them. Your workflows stay the same. They just run faster.
40+ live integrations across EHR, PMS, and telephony.
