AI AGENTS FOR HEALTHCARE OPERATIONS

Every patient call, answered. Every task, completed.

Confido Health answers every patient call and completes the task end to end, so staff save hours daily and patients never wait on hold.
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Taking on tasks. Giving back time.

Trusted by 1500+ dental and healthcare sites nationwide

The front desk is underwater

Every missed call is a patient left waiting.

Phone volume keeps climbing while staffing stays flat. The calls that slip through become downstream scheduling gaps, lost revenue, and burned-out teams.

30%+

of calls go unanswered at peak hours, sending patients to voicemail or to a competitor.

4 FTEs

of front-desk time can be consumed by appointment confirmations alone.

Burnout

phone overload pulls staff away from the patients standing in front of them.
Confido Health takes the repetitive 70% of the call queue off your team, and completes it inside the EHR.
Meet your AI agents

The team behind every answered call.

Confido Health works as named Voice AI agents, each tuned to a part of the patient journey.

Sara

AI
Front desk & scheduling
Answers every inbound call and completes the booking, end to end, on your existing lines.

Lily

AI
Patient outreach & care
Reaches patients before they fall through the cracks, with empathy and urgency when it counts.

Ryan

AI
Revenue & back office
Works the mid and back office, from coverage to claims, so revenue stops leaking downstream.
How it works

It sits between every patient channel and your EHR.

Confido Health answers on the channels you already use, holds a natural conversation, and writes the outcome straight into your systems.

1. Patients

Patients call, text, or reach out through the web, day or night.

2. Channels

Confido Health answers on your existing phone lines and IVR. No number changes.

3. Your systems

It writes the outcome directly into your EHR, PMS, and scheduling.

3. Your practice

Staff see completed tasks and a live record of every patient interaction.
What the AI Assistant handles

One assistant. Every workflow.

Confido Health works the front, mid, and back office. It answers, it completes the task, and it writes back. Select a workflow to see what it owns.
01
Appointment Management
02
Emergency Support
03
Payment Management
04
Insurance Verification
05
Prior Authorization
06
Payer Intelligence
07
Denial Management
08
Referral Management
09
Patient Recall
10
Patient Reactivation
11
Fax Processing
12
Prescription Refills
01

Appointment Management

Confido Health books, reschedules, confirms, and cancels across every provider and location, then backfills the waitlist. Outcomes write straight into the schedule.
02

Emergency Support

Confido Health recognizes urgent patient requests, gathers the right details with empathy, and routes to the on-call team in seconds, so nothing critical sits in a queue.
03

Payment Management

Confido Health answers balance and billing questions, explains statements in plain language, and follows up on outstanding balances without pressure.
04

Insurance Verification

Confido Health checks eligibility and benefits and tracks authorization status, so the front desk walks into every visit with clean coverage information.
05

Prior Authorization

Confido Health initiates prior authorizations, submits the required clinical detail, and tracks status with the payer, so approvals land before the visit instead of after.
06

Payer Intelligence

Confido Health turns every payer interaction into structured data, surfacing denial trends and coverage patterns so leaders can see where revenue is leaking.
07

Denial Management

Confido Health identifies denied claims, assembles the appeal with the right documentation, and resubmits the same day, so fewer dollars are written off.
08

Referral Management

Confido Health tracks referral status, schedules with specialists, and closes the loop so fewer referrals fall through the cracks.
09

Patient Recall

Confido Health reaches overdue and due-soon patients for preventive and annual care, and books the appointment in the same conversation.
10

Patient Reactivation

Confido Health re-engages lapsed patients with timely outreach, answers their questions, and gets them back on the schedule without adding front-desk work.
11

Fax Processing

Confido Health reads inbound faxes, extracts the clinical detail, and files it to the right chart, so referrals and results stop piling up on the back office.
12

Prescription Refills

Confido Health takes refill requests, coordinates with the pharmacy, and keeps patients updated, routing anything clinical to the right person.
DEEP INTEGRATIONS

It works inside the systems you already run.

Confido Health connects to your EHR, PMS, and phone system through modern APIs and system-level connectors for the platforms that do not expose them. Your workflows stay the same. They just run faster.
40+ live integrations across EHR, PMS, and telephony.
Explore all integrations
The impact

We tried to stay humble.
The numbers had other ideas.

Measured on work completed, not call minutes — live across every deployment. Hover a stat if you want the unfiltered version.
01

4.5 hrs

saved per provider, per day
A whole afternoon, handed back to your team. Daily.
02

95%

workflow success rate
Not routed. Not escalated. Actually done.
03

97%

patient satisfaction
Turns out people like being heard on the first ring.
04

<1 min

to answer, every time
Hold music? Never met her.
Customer stories

Proof from the front desk.

"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."
Chief Operating Officer · Vantage Medical Associates
"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."
Chief Operating Officer · Vantage Medical Associates
"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."
Chief Operating Officer · Vantage Medical Associates
"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."
Chief Operating Officer · Vantage Medical Associates
Built for high-admin care

Tuned to the way your specialty runs.

The same assistant, shaped to the workflows that drive volume in your practice. Select a specialty.
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Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more

Cardiology

Time-sensitive follow-ups and referrals. Confido Health closes the loop on every referral and books follow-up care.
Read more
Enterprise-grade by default

Healthcare-grade security, built in.

Confido Health meets the bar enterprise healthcare requires, and goes live without a rip-and-replace.

HIPAA compliant

Patient data handled to HIPAA standards across every workflow and integration.

SOC 2 Type II

Independently audited controls for security, availability, and confidentiality.

Live in 4 to 6 weeks

Confido Health connects to your stack and goes live without a rip-and-replace.

ROI in 60 to 90 days

Measurable impact on capacity, access, and revenue within the first quarter.
Questions, answered

What dental teams ask first.

Will it work across all of our locations?
Yes. Confido Health answers on your existing phone lines across every location, routing and booking by provider, office, and operatory.
Will it work across all of our locations?
Yes. Confido Health answers on your existing phone lines across every location, routing and booking by provider, office, and operatory.
Will it work across all of our locations?
Yes. Confido Health answers on your existing phone lines across every location, routing and booking by provider, office, and operatory.
Will it work across all of our locations?
Yes. Confido Health answers on your existing phone lines across every location, routing and booking by provider, office, and operatory.

See it answer a call in 30 minutes.

Bring a workflow that eats your front desk. We will show Confido Health complete it, live, inside your stack.
Book a demo
The Voice AI Assistant for healthcare administration. Taking on tasks. Giving back time.
HIPAA compliant
SOC 2 Type II
Solutions
Front office AIPatient accessRCM AIAfter-hours coverageAll solutions →
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SchedulingInsurance verificationPatient recallCollectionsPrescription refillsAll workflows→
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115 Broadway Street, New York, NY 10006+1 415 801 0055founders@confido.health
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Confido Health is an AI-powered healthcare communication and workflow automation platform. Confido Health is not a pharmaceutical product, dietary supplement, CBD product, herbal remedy, pharmacy, telehealth provider, or medical advice service. We do not sell, dispense, distribute, or promote prescription drugs, supplements, controlled substances, or regulated health products.