dental

The front-office operating system

The operating system for your front office.

Answers every patient call and completes the task inside your PMS
Books, reschedules, and confirms appointments
Manages recall, follow-ups, and cancellations across locations

3M+

Patients reached

97%

Patient satisfaction

50%

Fewer no-shows

40+

EHR integrations

Listen in

Hear Sara handle a real dental call.

Ninety seconds, start to finish. Sara answers, books the new-patient visit, and writes it straight back into your PMS. No staff handoff, no hold time.

The dental front desk is underwater

Every missed call is a patient who books elsewhere.

Phones ring through hygiene, lunch, and after hours while staffing stays flat. The calls that slip through become empty chairs, lost production, and burned-out front-desk teams.

1 in 4

new-patient calls go unanswered, and most never call a second practice back.

15%+

of chairs sit empty from same-day cancellations with no backfill.

3+ hrs

a day per location lost to confirmations, recall, and insurance calls.

Confido Health answers every call across your locations and completes the task inside your PMS.

What the AI Assistant handles

One assistant. Every workflow.

Confido Health works the front, mid, and back office. It answers, it completes the task, and it writes back. Select a workflow to see what it owns.

01

Appointment Management

Confido Health books, reschedules, confirms, and cancels across every provider and location, then backfills the waitlist. Outcomes write straight into the schedule.

02

Emergency Support

Confido Health recognizes urgent patient requests, gathers the right details with empathy, and routes to the on-call team in seconds, so nothing critical sits in a queue.

03

Payment Management

Confido Health answers balance and billing questions, explains statements in plain language, and follows up on outstanding balances without pressure.

04

Insurance Verification

Confido Health checks eligibility and benefits and tracks authorization status, so the front desk walks into every visit with clean coverage information.

05

Prior Authorization

Confido Health initiates prior authorizations, submits the required clinical detail, and tracks status with the payer, so approvals land before the visit instead of after.

06

Payer Intelligence

Confido Health turns every payer interaction into structured data, surfacing denial trends and coverage patterns so leaders can see where revenue is leaking.

07

Denial Management

Confido Health identifies denied claims, assembles the appeal with the right documentation, and resubmits the same day, so fewer dollars are written off.

08

Referral Management

Confido Health tracks referral status, schedules with specialists, and closes the loop so fewer referrals fall through the cracks.

09

Patient Recall

Confido Health reaches overdue and due-soon patients for preventive and annual care, and books the appointment in the same conversation.

10

Patient Reactivation

Confido Health re-engages lapsed patients with timely outreach, answers their questions, and gets them back on the schedule without adding front-desk work.

11

Fax Processing

Confido Health reads inbound faxes, extracts the clinical detail, and files it to the right chart, so referrals and results stop piling up on the back office.

12

Prescription Refills

Confido Health takes refill requests, coordinates with the pharmacy, and keeps patients updated, routing anything clinical to the right person.

What Confido Health handles

From first call to filled chair, handled.

Confido Health meets the bar enterprise healthcare requires, and goes live without a rip-and-replace.

New-patient capture

Answers every new-patient call day or night, books the first visit, and never sends a high-intent caller to voicemail.

Scheduling & confirmations

Books, confirms, reschedules, and cancels across providers and locations, then writes it straight into your PMS.

Cancellation backfill

Fills the gap the moment a chair opens, working the waitlist so production does not walk out the door.

Recall & reactivation

Reaches due and overdue hygiene patients and books them on the call, reactivating patients you have not seen in a year.

Insurance verification

Verifies eligibility and benefits before the visit so the front desk is never on hold with a payer at check-in.

Treatment & balance follow-up

Follows up on unscheduled treatment and outstanding balances in plain language, without pressure.

Explore all workflows

How it works

It sits between every patient channel and your EHR.

Confido Health answers on the channels you already use, holds a natural conversation, and writes the outcome straight into your systems.

1. Patients

Patients call, text, or reach out through the web, day or night.

2. Channels

Confido Health answers on your existing phone lines and IVR. No number changes.

3. Your systems

It writes the outcome directly into your EHR, PMS, and scheduling.

3. Your practice

Staff see completed tasks and a live record of every patient interaction.

Measured impact

Real results, in the first quarter.

What dental groups see after Confido Health goes live, measured across real deployments.

What a multi-location dental group saw with Confido Health.

Measured across a multi-location dental DSO within 60 to 90 days of going live.

60%

Fewer cancellations

02

35%

More new patients booked

03

$30k+

Monthly revenue recovered from no-shows

04

95%

Of calls completed end to end without staff

Customer stories

Proof from the front desk.

"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."

Chief Operating Officer · Vantage Medical Associates

"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."

Chief Operating Officer · Vantage Medical Associates

"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."

Chief Operating Officer · Vantage Medical Associates

"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."

Chief Operating Officer · Vantage Medical Associates

Works inside your stack