Workflow

Scheduling & Access

Every appointment booked, confirmed, and kept.

Confido Health's Voice AI Assistant runs scheduling end to end, inbound and outbound, across every provider and location, and writes each change straight into your schedule.

Books, reschedules, confirms, and cancels in real time
Backfills open slots from the waitlist automatically
Handles after-hours calls and urgent versus routine triage

The scheduling problem

Every missed call is an empty chair.

Phone volume climbs while staffing stays flat. The calls that slip through become lost visits, no-shows, and burned-out front-desk teams.

30%+

of calls abandoned at peak hours, sending patients to voicemail.

Empty chairs

last-minute cancellations leave slots unfilled with no time to backfill.

4 FTEs

of front-desk time lost to confirmations and reminder calls.

How it works

It sits between every patient channel and your EHR.

Confido Health answers on the channels you already use, holds a natural conversation, and writes the outcome straight into your systems.

1. Patients

Patients call, text, or reach out through the web, day or night.

2. Channels

Confido Health answers on your existing phone lines and IVR. No number changes.

3. Your systems

It writes the outcome directly into your EHR, PMS, and scheduling.

3. Your practice

Staff see completed tasks and a live record of every patient interaction.

The impact

We tried to stay humble.
The numbers had other ideas.

Measured on work completed, not call minutes — live across every deployment. Hover a stat if you want the unfiltered version.

01

4.5 hrs

saved per provider, per day

A whole afternoon, handed back to your team. Daily.

02

95%

workflow success rate

Not routed. Not escalated. Actually done.

03

97%

patient satisfaction

Turns out people like being heard on the first ring.

04

<1 min

to answer, every time

Hold music? Never met her.

Customer stories

Proof from the front desk.

"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."

Chief Operating Officer · Vantage Medical Associates

"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."

Chief Operating Officer · Vantage Medical Associates

"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."

Chief Operating Officer · Vantage Medical Associates

"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."

Chief Operating Officer · Vantage Medical Associates

DEEP INTEGRATIONS

It works inside the systems you already run.

Confido Health connects to your EHR, PMS, and phone system through modern APIs and system-level connectors for the platforms that do not expose them. Your workflows stay the same. They just run faster.