Refund and Cancellation Policy

BurnCal Healthcare Pvt. Ltd. ("BurnCal", "we" or "us") welcomes you ("you" or "member") to BurnCal's website or application (collectively the "Site").Your use of the Site and the services and content made available on the Site are subject to these Terms of Use (these "Terms"). By accessing the Site, you are agreeing to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from accessing or using this Site.We may revise these Terms from time to time, without prior notice. When we do, we will revise the "last updated" date given below. It is your responsibility to review these Terms frequently and to remain informed of any changes made. The then-current version of these Terms will supersede all earlier versions. You agree that your continued use of the Services following any such revision, will constitute your acceptance of such revised Terms.

Our Services
BurnCal offers personalized workout programs through the Site (the "Services"). We may modify, suspend or discontinue (temporarily or permanently) the Services without prior notice. The Services are available only to individual members who are older than 18 years and younger than 65 years, are in good health, did not suffer from a heart condition or a stroke during the 6 month period prior to the date on which use of the Services has commenced, and have been approved by their physician as fit to perform physical workouts similar to those offered by the Services. By using the Services, you declare that you are in full compliance with the words of this paragraph.

Fees Charges and Subscription
1. We offer subscription-based services. Any Services may start with a free trial. The free trial period for any service will last for the period of time specified when you signed up. Free trials may not be combined with certain other offers, as specified. If you begin your subscription within a free trial, we may begin billing You for periodical membership fees at the time of subscription purchase or at the end of the free trial period unless you cancel your membership prior to the end of the free trial period, at our sole discretion.

2. You agree to pay for all fees and charges incurred while using the Services. Additional taxes or third-party charges may apply.

3. You may be offered (a) pay per session; (b) subscription options, which could be monthly, quarterly, half yearly, annual, recurring, non-recurring subscription options. For the purposes of our weekly, monthly and yearly subscriptions, a week constitutes 7 calendar days, a month constitutes 30 calendar days and a year constitutes 365 calendar days.

4. Non-recurring subscription(s) are non-cancellable. However, You may cancel your recurring subscription(s) at any time by going to your Account Settings and cancelling your subscription before the respective renewal date to avoid billing of the next period’s subscription fee to the Payment Detail you have provided. Refunds cannot be claimed for any partial-term subscription period.

5. Any promotion code or offer provided may not be used in conjunction with any other promotion code or offer, past or present. Introductory offers are only available to new members of the Site, except where expressly stated otherwise. Previous members, including those having only booked / utilised trial services, or trial members of the Site do not qualify as new members. No promotion code or discount will apply to any services / products unless otherwise stated on the Site. Unless otherwise set forth in the terms of any promotion, all pricing promotions or discounts will apply to the initial period of the subscription, and any renewals will be charged at the non-discounted rate for the type of subscription or membership purchased.

Payment Services
1. All payments in respect of the Services shall be made to the Company through the Site. To the extent permitted by applicable law and subject to the Company’s Privacy Policy, you acknowledge and agree that the Company may use certain third-party vendors and service providers, including payment gateways, to process payments and manage payment card information.  

2. In order to make payments online, You undertake to use a valid payment card or bank details or third party wallets or details required for any other mode of payment (“Payment Details”) with the authority to use the same, to have sufficient funds or credit available to complete the payment on the Site in good standing. By providing the Payment Details, You represent, warrant, and covenant that: (1) You are legally authorized to provide such Payment Details; (2) You are legally authorized to perform payments using such Payment Details; and (3) such action does not violate the terms and conditions applicable to Your use of such Payment Details or applicable law. You agree that You are responsible for any fees charged by Your mobile carrier in connection with Your use of the payment services through Your mobile. The Company shall use the Payment Details as described in the Company’s Privacy Policy .You may add, delete, and edit the Payment Details You have provided from time to time through the Platform.  

3. The payment receipt for completion of a transaction shall be provided by the respective Vendors and the transaction summary shall be provided by the Company, the payment receipt and transaction summary shall be made available on the Site and also sent to your registered email address. Company collects the payment on behalf of the respective Vendor, and eventually settles the same.

4. Except to the extent otherwise required by applicable law, the Company is not liable for any payments authorized through the Site using Your Payment Details. Particularly, the Company is not liable for any payments that do not complete because: (1) Your payment card or bank account or third party wallet does not contain sufficient funds to complete the transaction or the transaction exceeds the credit limit in respect of the Payment Details provided; (2) You have not provided the Company with correct Payment Details; (3) Your payment card has expired; or (4) circumstances beyond the Company’s control (such as, but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) prevent the execution of the transaction.

Refund Policy
1. Any BurnCal Services bought by You are non-refundable, non-exchangable, and non-saleable.

2. You may request cancellation of your subscription to the Services, however the same must be done before the respective renewal date to avoid billing of the next period’s subscription fee to the Payment Details you have provided. Refunds cannot be claimed for any partial-term subscription period.

3. The Company and / or relevant service provider(s) / vendor shall have the right to cease/terminate relationship with You unilaterally without any reason, and applicable amount or cash back (if any) or pro-rata refund, as the case may be, shall be refunded to You subsequently.

4. With regards to payments, the Site shall not be responsible for any unauthorised transactions conducted on our Site using Your payment card or internet banking. The Site shall not be obligated to refund any money to You in such instances.  ​