Confido Health's Voice AI Assistant handles patient calls end-to-end, from scheduling to refills to payments, inside your EHR. Staff get hours back. Patients never wait on hold.
Confido Health's Voice AI Assistant handles patient calls end-to-end, from scheduling to refills to payments, inside yListen to a real patient call where Confido Health's AI checks provider availability, applies your scheduling rules, books the appointment, and updates your EHR all in one conversation, with zero hold time.our EHR. Staff get hours back. Patients never wait on hold.
Patient scheduling software that handles the entire appointment lifecycle from the patient's first call to the EHR/PMS update. Inbound and outbound. Every location. 24/7.
Patients call, the AI answers. It verifies identity, checks provider and location availability, applies your scheduling rules, and books the appointment writing directly into your EHR. New patients, existing patients, any specialty.
New Booking
When patients call to cancel or change their appointment, the AI handles it immediately, no hold time, no callbacks. Cancellations are treated as recovery opportunities, not lost slots.
Schedule Changes
Outbound confirmation calls and reminder sequences run automatically across your full schedule. Patients confirm, reschedule, or cancel before the slot is lost reducing no-shows and keeping your calendar accurate.
outbound campaigns
When a patient cancels, the AI works your waitlist in real time reaching out to fill the open slot before it goes empty. No staff intervention. No manual waitlist management. Slots stay full.
Revenue recovery
Overdue patients, missed annual visits, and preventive care recalls convert directly into booked appointments through automated outbound scheduling campaigns. Your schedule fills from both ends, inbound and outbound.
Recall to Appointment
Provider-specific rules, location-based routing, specialty calendars, and cross-location scheduling all enforced automatically. One scheduling system, consistent rules, every location.
Enterprise scheduling
Measurable ROI within the first 60 to 90 days. Not a promise. A pattern.
Map your scheduling rules, workflows,
and EHR/PMS environment. Confido Health
adapts to how your organization already
operates.
Week 1–2
Connect directly to your EHR, PMS, and phone system. AI workflows go live with real-time read and write capabilities.
Week 3–5
Operational dashboards reveal performance across every location. Continuous improvement. Measurable ROI within 60 to 90 days.
Week 6+
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Have more questions? We'd love to help! You can email us at founders@confido.health
Most patient scheduling software handles online self-service – patient portals, booking widgets, app-based scheduling. Confido Health handles the phone. When patients call your practice, the AI answers, verifies who they are, checks provider availability, enforces your scheduling rules, and books or reschedules the appointment directly inside your EHR. No portal adoption needed. No staff on the phone. That's the gap most appointment scheduling software for medical offices doesn't fill.
Yes. Confido Health integrates bidirectionally with 40+ EHR and PMS systems including athenahealth, eClinicalWorks, Epic, ModMed, NextGen, Dentrix, Open Dental, CareStack, and more. The AI reads your provider calendars, appointment types, and scheduling rules in real time, and writes every booked or rescheduled appointment directly back into your system.
That's what it's built for. Provider-specific calendars, location-based routing, specialty-specific appointment types, visit duration rules, and multi-location coordination all enforced automatically, on every call. The medical appointment booking system is configured around your exact rules, not generic scheduling logic. If your front desk can do it, the AI can do it.
Three ways. First, automated confirmation calls and reminders run continuously across your full schedule, so patients confirm before the slot is at risk. Second, when a patient cancels, the AI immediately works your waitlist to backfill the open slot. Third, recall-driven outbound scheduling converts overdue patients into booked appointments. The result: 60% fewer cancellations and a consistently fuller schedule.
No. Confido Health handles the repetitive scheduling call volume – booking, rescheduling, confirming, recovering cancellations so your staff can focus on patients, complex scheduling, and coordination that needs a human. Most practices see the equivalent of 4-5 FTEs of scheduling capacity added per location without hiring.
Most medical offices go live within 4 to 6 weeks. That includes mapping your scheduling rules, integrating your EHR and phone systems, configuring the AI for your providers and locations, and testing. There's no disruption to your existing scheduling operations during deployment.
See how Confido Health's AI medical appointment scheduling software handles real patient calls, books real appointments, and keeps your schedule full across every location.
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