The Healthcare operations layer

Every patient call, answered. Every task, completed.

Confido Health's AI Assistants answer every patient call and complete the workflow inside your EHR, so staff save hours daily and focus on patient care.

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Taking on tasks. Giving back time.

The Healthcare operations is underwater

Every missed call is missed patient care.

Phone volume keeps climbing while staffing stays flat. The calls that slip through become downstream scheduling gaps, lost revenue, and burned-out teams.

25%+

of calls go unanswered at peak hours, sending patients to voicemail or to a competitor.

4 FTEs

of front-desk time can be consumed by appointment confirmations alone.

Burnout

phone overload pulls staff away from the patients standing in front of them.

Confido Health takes the repetitive 70% of the calls and admin tasks off your team and completes it inside the EHR.

Meet your AI agents

The team behind every completed calls and operations.

Purpose-built AI Assistants for the front, mid, and back office.

Sara

AI

Front desk & scheduling

Answers every inbound call and completes the booking, end-to-end, on your existing lines.

Lily

AI

Patient outreach & care

Reaches patients before they fall through the cracks, with empathy and urgency when it counts.

Ryan

AI

Revenue & back office

Works the mid and back office, from coverage to claims, so revenue stops leaking downstream.

How it works

It sits between every patient channel and your EHR, PMS, phone systems.

From the first hello to a completed task in your EHR/PMS all in one conversation.

1. Patients

Patients call, text, or reach out through the web, day or night.

2. Channels

Confido Health answers on your existing phone lines and IVR. No number changes.

3. Your systems

It writes the outcome directly into your EHR/PMS systems.

4. Your practice

Staff sees completed tasks and a live record of every patient interaction.

What the AI Assistant handles

One assistant. Every workflow.

Confido Health works the front, mid, and back office. It answers, it completes the task, and it writes back.

01

Appointment Management

Confido Health books, reschedules, confirms, and cancels across every provider and location, then backfills the waitlist. Outcomes write straight into the schedule.

02

Emergency Support

Confido Health recognizes urgent patient requests, gathers the right details with empathy, and routes to the on-call team in seconds, so nothing critical sits in a queue.

03

Payment Management

Confido Health answers balance and billing questions, explains statements in plain language, and follows up on outstanding balances without pressure.

04

Insurance Verification

Confido Health checks eligibility and benefits and tracks authorization status, so the front desk walks into every visit with clean coverage information.

05

Prior Authorization

Confido Health initiates prior authorizations, submits the required clinical detail, and tracks status with the payer, so approvals land before the visit instead of after.

06

Payer Intelligence

Confido Health turns every payer interaction into structured data, surfacing denial trends and coverage patterns so leaders can see where revenue is leaking.

07

Denial Management

Confido Health identifies denied claims, assembles the appeal with the right documentation, and resubmits the same day, so fewer dollars are written off.

08

Referral Management

Confido Health tracks referral status, schedules with specialists, and closes the loop so fewer referrals fall through the cracks.

09

Patient Recall

Confido Health reaches overdue and due-soon patients for preventive and annual care, and books the appointment in the same conversation.

10

Patient Reactivation

Confido Health re-engages lapsed patients with timely outreach, answers their questions, and gets them back on the schedule without adding front-desk work.

11

Fax Processing

Confido Health reads inbound faxes, extracts the clinical detail, and files it to the right chart, so referrals and results stop piling up on the back office.

12