Terms and Conditions
Last Updated: 24th April 2026
Last Updated: 16 June 2026
IMPORTANT, PLEASE READ
These Terms and Conditions govern your access to and use of Confido Health’s services. By using our Services you agree to these Terms. If you are signing on behalf of a company, you confirm you have authority to do so.
1. Who We Are and What These Terms Cover
Confido Health, Inc. (“Confido Health,” “we,” “us,” “our”) provides AI-powered healthcare communication and automation solutions through its website at www.confido.health and through related applications and integrations (together, the “Services”). These Terms and Conditions (“Terms”) govern your access to and use of the Services.
By accessing or using the Services, you agree to these Terms. If you are entering into these Terms on behalf of a company, healthcare organization, or other legal entity (“Customer”), you represent that you have authority to bind that entity. In these Terms, “you” and “your” refer to that entity and its authorized users.
If you do not have such authority, or if you do not agree to these Terms, do not access or use the Services.
These Terms should be read alongside our Privacy Policy at confido.health/privacy-policy and any Business Associate Agreement (“BAA”) signed between Confido Health and Customer. Where those documents conflict, they control in this order: (1) the BAA for Protected Health Information, (2) any separately executed Order Form or Master Subscription Agreement, (3) these Terms.
2. What the Services Are, and Are Not
2.1 What Confido Health Does
Confido Health provides AI-powered tools designed to support healthcare providers with communication, scheduling, and workflow automation, including:
- Inbound and outbound patient call handling via AI voice agents
- Appointment scheduling, rescheduling, cancellation, and waitlist management
- Prescription refill request capture and routing (request and handoff only, not dispensing)
- Billing, payment, and balance inquiries
- Insurance eligibility verification and pre-visit coordination
- Patient recall, reminder, and re-engagement outbound campaigns
- Referral status inquiries and care coordination support
- Integration with Customer’s electronic health record (EHR), practice management system (PMS), and telephony systems
2.2 What Confido Health Does Not Do
The Services are a communications and workflow software platform. Confido Health does not, and the Services may not be used to:
- Sell, dispense, market, fulfil, or distribute prescription drugs, over-the-counter medications, dietary supplements, herbal products, vitamins, controlled substances, or medical devices;
- Provide telehealth, telemedicine, remote clinical consultation, medical advice, diagnosis, or treatment;
- Market or fulfil any product subject to FDA, DEA, or equivalent regulatory pre-market approval;
- Replace or substitute for the professional judgment of a licensed healthcare provider.
No Medical Advice
Confido Health’s Services are designed to assist with administrative and communication workflows only. Confido Health does not provide medical advice, diagnosis, or treatment. Users must not rely on the Services for clinical decision-making. AI outputs may contain errors, including misheard input, inaccurate transcription, or incorrect routing. Customer is responsible for clinical oversight of all AI-assisted workflows and for ensuring that critical information captured by the Services is verified by qualified personnel before being relied upon in patient care.
3. Your Account
3.1 Registration
You may be required to register to access certain features of the Services. You agree to provide accurate, current, and complete information and to keep it updated. You must be 18 or older and authorized to act on behalf of the business entity you represent.
3.2 Security
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at founders@confido.health if you suspect any unauthorized access or breach of security. Confido Health is not liable for losses caused by your failure to protect your credentials.
3.3 Authorized Users
You may grant access to employees and contractors (“Authorized Users”) acting on your behalf. You are responsible for their compliance with these Terms and for revoking access promptly when they change roles or leave your organization.
4. Use of Services, Rules and Restrictions
4.1 Acceptable Use
You may use the Services only for lawful purposes and in compliance with these Terms and our Acceptable Use Policy at confido.health/legal/acceptable-use.
4.2 Prohibited Uses
You must not use the Services to:
- Violate any applicable law, regulation, or professional obligation;
- Misuse the Services or attempt unauthorized access to any system, network, or account;
- Impersonate any person or entity, or misrepresent your affiliation;
- Upload or transmit malware, viruses, or any code designed to damage or interfere with any system;
- Engage in fraudulent, deceptive, or unlawful activities;
- Interfere with the operation or security of the Services or related infrastructure;
- Harvest or collect contact information from the Services without authorization;
- Market, sell, advertise, dispense, or fulfil any prescription drug, over-the-counter drug, dietary supplement, herbal product, or controlled substance;
- Facilitate the sale of any product on the LegitScript Unapproved Pharmaceuticals and Supplements list or subject to an FDA enforcement action;
- Make health claims regarding the prevention, treatment, or cure of any disease or condition;
- Place automated calls to numbers on national or state do-not-call registries without proper consent;
- Record calls in jurisdictions requiring two-party consent without obtaining that consent;
- Use the Services in sanctioned jurisdictions or with sanctioned parties;
- Reverse engineer, decompile, or attempt to discover the source code of the Services;
- Scrape, mine, or extract data from the Services by automated means.
4.3 Telephone Communications Compliance
Customer is solely responsible for compliance with all laws governing telephone communications facilitated by the Services, including the U.S. Telephone Consumer Protection Act (TCPA), applicable state telemarketing and call-recording laws (including two-party consent requirements), the Telecom Regulatory Authority of India (TRAI) regulations, the GDPR where applicable, and all equivalent laws in every jurisdiction where Customer or its callers are located.
Customer represents and warrants that it has obtained all consents required by applicable law before using the Services to place automated or AI-driven outbound calls, record calls, or contact numbers on any do-not-call registry.
Customer agrees to indemnify and hold Confido Health harmless from any third-party claim arising from Customer’s failure to comply with this section.
4.4 Compliance with Advertising Platform Policies
Confido Health markets its Services through third-party advertising platforms that have their own content policies. Confido Health may decline to publish, remove, or modify any Customer-supplied content, including testimonials, case studies, and co-marketing materials, that, in Confido Health’s reasonable judgment, creates a risk of disapproval or restriction under any applicable advertising platform policy. Such removal or modification is not a breach by Confido Health.
5. User Information
By submitting information through our website (for example, through a demo request form), you agree that:
- The information you provide is accurate, current, and complete;
- You consent to being contacted by Confido Health regarding your inquiry and our Services;
- Your data will be collected, used, and stored in accordance with our Privacy Policy at confido.health/privacy-policy.
You may withdraw consent to marketing communications at any time using the unsubscribe link in any email or by contacting us at founders@confido.health.
6. HIPAA and Protected Health Information
Where Customer is a Covered Entity or Business Associate under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and the Services involve the creation, receipt, maintenance, or transmission of Protected Health Information (“PHI”), the parties will execute Confido Health’s standard Business Associate Agreement (“BAA”).
The BAA is incorporated into these Terms by reference and controls in the event of any conflict with these Terms with respect to PHI. Customer’s use of the Services to process PHI without an executed BAA is prohibited. Contact founders@confido.health to request a BAA.
The content license in Section 10.2 does not apply to PHI. PHI is governed exclusively by the BAA and applicable law. Confido Health does not use customer call audio, transcripts, or PHI to train general-purpose AI models without the explicit, separate written consent of Customer.
7. Fees, Billing, and Payment
7.1 Fees
Where the Services or any portion are made available for a fee, you will select a payment plan and provide valid payment information. You represent that the information is accurate and that you are authorized to use the designated payment method.
7.2 Price Changes
Confido Health reserves the right to change its fees. If Confido Health changes prices, it will provide at least 30 days’ notice by posting to the Site or by email. Your continued use of the Services after the effective date constitutes your agreement to the new price.
7.3 Invoices and Late Payment
Where Confido Health issues invoices, payment is due within 30 days of the invoice date. Unpaid balances accrue interest at 1.5% per month (or the maximum rate permitted by law, whichever is lower), plus reasonable collection costs. You are responsible for all taxes associated with the Services other than taxes based on Confido Health’s net income.
8. Promotional Offers
From time to time, Confido Health may offer promotional credits or free usage. All promotional offers are subject to the terms published at confido.health/legal/promotional-terms, which are incorporated into these Terms by reference.
Unless stated otherwise in the specific promotional terms: offers are available to new Confido Health business accounts only; credits are non-transferable and have no cash value; credits expire 60 days from account activation; credits may not be used for any activity prohibited by the Acceptable Use Policy or these Terms. Confido Health reserves the right to modify, suspend, or terminate any promotional offer at any time, and to revoke credits granted in violation of these Terms.
9. Intellectual Property
9.1 Confido Health’s Property
All content on the Confido Health website, including text, graphics, logos, software, AI models, and underlying technology, is the property of Confido Health, Inc. or its licensors and is protected by applicable intellectual property laws. You receive a limited, non-exclusive, non-transferable, revocable license to use the Services during your subscription solely for your internal business purposes.
You may not copy, reproduce, modify, distribute, or create derivative works from any Confido Health content without prior written consent. The Confido Health name, logo, and marks are trademarks of Confido Health, Inc.
9.2 Third-Party Marks, Comparative Advertising
References to third-party product names, logos, and brands on Confido Health’s marketing pages (including any comparison pages) are made solely for identification and comparison purposes under nominative fair use. Confido Health is not affiliated with, endorsed by, or sponsored by any such third party. All third-party trademarks remain the property of their respective owners. See confido.health/legal/trademark-notice.
9.3 Feedback
If you provide feedback, suggestions, or ideas about the Services, you grant Confido Health a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.
10. Your Content
10.1 Ownership
You own all content you upload, submit, or generate through the Services (“Customer Content”). You represent and warrant that you have all rights necessary to grant the license below.
10.2 License to Confido Health
You grant Confido Health a non-exclusive, worldwide, royalty-free license to use, copy, store, transmit, and process Customer Content solely to operate, maintain, and improve the Services and as required by law.
This license does not apply to Protected Health Information, which is governed exclusively by the BAA. This license also does not apply to Customer Confidential Information designated as such under any separate written agreement.
10.3 Unsolicited Submissions
Any ideas, feedback, or other information you provide to Confido Health outside a structured agreement is deemed non-confidential. Confido Health may use such submissions for any purpose without obligation.
11. Third-Party Services
The Services may integrate with or link to third-party tools, EHR/PMS platforms, telephony providers, websites, or resources (“Third-Party Services”). Confido Health does not control Third-Party Services and is not responsible for their content, availability, privacy practices, or actions.
Your use of Third-Party Services is subject to their own terms and policies. Any transactions or interactions with third parties are solely between you and them. Confido Health is not liable for any loss or damage arising from your use of Third-Party Services.
12. Copyright and DMCA
Confido Health respects intellectual property rights. If you believe content on the Services infringes your copyright, please notify our Copyright Agent:
DMCA Copyright Agent, Confido Health, Inc.
EIN: 88-3288554
Email: founders@confido.health (Subject: DMCA Takedown Request)
Mail: 115 Broadway Street, New York, NY 10006
Phone: +1-415-801-0055
Your notice must include: (a) your signature; (b) identification of the copyrighted work; (c) the location of the infringing material; (d) your contact information; (e) a good-faith belief statement; (f) a statement under penalty of perjury that the information is accurate. Confido Health will process valid notices under the Digital Millennium Copyright Act (DMCA). Repeat infringers will have their accounts terminated.
13. Confidentiality and Privacy
Our collection and use of personal data is described in our Privacy Policy at confido.health/privacy-policy. By using the Services you consent to data practices as described there.
Confido Health may preserve and disclose Customer Content if required to: (a) comply with legal process or government requests; (b) enforce these Terms; (c) respond to claims that content violates third-party rights; (d) protect the rights, property, or safety of Confido Health, its users, or the public.
14. Service Modifications and Availability
The Services are provided on an “as-is” and “as-available” basis. Confido Health reserves the right to modify, suspend, or discontinue the Services (or any part) at any time, with or without notice. We will make reasonable efforts to notify you of material changes affecting your use. Confido Health is not liable to you or any third party for any modification, suspension, or discontinuance.
Confido Health may establish limits on use of the Services, including maximum data retention periods and storage allocations. Confido Health is not responsible for the deletion of, or failure to store, any data or content.
15. Indemnification
You agree to defend, indemnify, and hold harmless Confido Health, Inc. and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from:
- Your use of the Services;
- Your Customer Content;
- Your violation of these Terms;
- Your violation of any applicable law or regulation, including telephone communications laws;
- Your violation of any third-party right;
- Any clinical decision made in connection with your use of the Services.
This indemnification does not apply to claims caused by Confido Health’s own gross negligence or willful misconduct.
16. Disclaimer of Warranties
AS-IS BASIS
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. CONFIDO DOES NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF INFORMATION, UNINTERRUPTED OR ERROR-FREE OPERATION, OR SPECIFIC RESULTS FROM USING THE SERVICES. AI OUTPUTS MAY CONTAIN ERRORS AND ARE NOT A SUBSTITUTE FOR QUALIFIED CLINICAL JUDGMENT.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above limitations may not apply to you.
17. Limitation of Liability
LIABILITY CAP
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONFIDO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES. CONFIDO’S TOTAL LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU HAVE PAID TO CONFIDO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR USD $100 IF NO AMOUNTS HAVE BEEN PAID.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so some of the above limitations may not apply to you.
18. Dispute Resolution
18.1 Informal Resolution First
Most concerns can be resolved quickly. Before starting any formal process, contact us at founders@confido.health. If we cannot resolve the matter within 60 days of your written notice, either party may initiate arbitration as described below.
18.2 Binding Arbitration
Class Action Waiver
BY AGREEING TO THESE TERMS, YOU AND CONFIDO EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION. ALL DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS THROUGH BINDING ARBITRATION.
Any dispute arising out of or relating to these Terms or the Services will be resolved through final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by these Terms. The Federal Arbitration Act governs.
Exception: you may bring individual claims in small claims court if your claim qualifies. Nothing here prevents either party from seeking emergency injunctive relief from a court.
18.3 Arbitration Procedures
Arbitration hearings will take place at a location convenient for both parties. For claims of $10,000 or less, you may choose whether the hearing is conducted by document review, phone, or in person. For claims over $10,000, the AAA Rules apply. If the value of your claim is $75,000 or less, Confido Health will pay all arbitration fees upon your request.
18.4 Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. For any claims not subject to arbitration, you and Confido Health consent to the personal jurisdiction of the state and federal courts of Delaware.
18.5 Time Limit on Claims
Any claim arising out of or related to these Terms or the Services must be filed within one (1) year after the claim arose. Claims not filed within this period are permanently barred.
19. Termination
19.1 Termination by Confido Health
Confido Health reserves the right to suspend or terminate your access to the Services at any time, with or without prior notice, if you violate these Terms or if Confido Health reasonably believes termination is necessary to protect the Services, other users, or third parties. Suspected fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement.
19.2 Effect of Termination
On termination, your right to use the Services ceases immediately. Confido Health may delete your account and associated data. Sections that by their nature should survive termination, including Sections 9, 10, 12, 15, 16, 17, and 18, will survive.
20. Changes to These Terms
We may update these Terms from time to time. We will post the updated version on the Site with a new effective date and will provide notice by email or in-product notification at least 14 days before changes take effect (or immediately for changes required by law).
Your continued use of the Services after the effective date of any update constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services.
21. General
21.1 Entire Agreement
These Terms, together with the Privacy Policy, any executed BAA, and any Order Form, constitute the entire agreement between you and Confido Health regarding the Services and supersede all prior agreements and understandings.
21.2 Assignment
You may not assign these Terms without our prior written consent. Confido Health may assign these Terms in connection with a merger, acquisition, or sale of substantially all assets, without your consent.
21.3 Waiver and Severability
Failure to enforce any provision of these Terms is not a waiver. If any provision is found invalid or unenforceable, the remaining provisions remain in full effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.
21.4 Notices
Notices to you may be sent by email or posted to the Site. Notices to Confido Health should be sent to founders@confido.health or to the address below.
21.5 Export Controls
The Services are subject to U.S. export controls. You agree not to use or access the Services in violation of U.S. export laws or in any sanctioned jurisdiction.
21.6 California Users
Under California Civil Code Section 1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
21.7 Questions and Contact
For questions about these Terms, contact us at:
Confido Health, Inc.
EIN: 88-3288554
115 Broadway Street, New York, NY 10006
Phone: +1-415-801-0055
Email: founders@confido.health
Website: confido.health
Appendix A, Key Definitions
Capitalized terms used but not defined elsewhere in these Terms have the following meanings:
Appendix B, Summary of Changes from Version 1.0
This appendix summarizes the material changes between the original Terms (Version 1.0, last updated 24 April 2026) and these Terms (Version 2.0, 16 June 2026). For internal reference only, does not form part of the binding Terms.
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© 2026 Confido Health, Inc. All rights reserved.
New York, NY 10006
Phone No: +1-415-801-0055
founders@confido.health
Confido Health is an AI-powered healthcare communication and workflow automation platform. Confido Health is not a pharmaceutical product, dietary supplement, CBD product, herbal remedy, pharmacy, telehealth provider, or medical advice service. We do not sell, dispense, distribute, or promote prescription drugs, supplements, controlled substances, or regulated health products.