Answers every patient call, 24/7, in 20+ languages
Manages all scheduling, referrals, and cancellations
Handles prior authorization, denials, and appeals
Coordinates dialysis scheduling, CKD labs, and follow-ups
3M+
Patients reached
97%
Patient satisfaction
50%
Fewer no-shows
40+
Integrations
Talk to our experts
Book a demo and see Confido Health run on your workflows in 30 minutes.
Trusted by 1500+ dental and healthcare sites nationwide
Meet Our AI Assistant
Hear what your patients would hear.
In 90 seconds, our AI assistant answers, books the new-patient visit, and instantly updates your EHR. No staff handoff, no hold time. Time back for your staff.
every missed call delays patient care
Every patient on hold is a care plan on hold.
CKD patients call about labs, refills, dialysis schedules, and referrals. Confido Health answers every one, 24/7, completes the task inside your EHR, and keeps your team with the patients in front of them.
1 in 4
new-patient calls go unanswered. A majority never call the practice back.
#1
practice leaders rank scheduling calls as their most time-consuming phone work.
60%
of callers hang up after one minute on hold. Most never call back.
Confido Health answers every call across your locations and completes the task inside your EHR.
What the AI Assistant handles
One assistant. Every workflow.
Confido Health works the front, mid, and back office. It answers, it completes the task, and it writes back.
Appointment Management
Books, reschedules, and confirms across every provider and location.
"We get about 20,000 calls each week across our 51 locations, and Confido handles 40% automatically. At many of our locations, daily call volume has dropped from around 130 calls to about 70, significantly reducing missed calls and giving staff more time to focus on patient care."
Srinivas Danda
Chief Operating Officer.
Workflow
“Before Confido, we were losing patients to missed calls and long hold times. Now our AI handles calls 24/7, schedules appointments, and patient complaints about hold times are zero.”
Maria Trusa
Chief Executive Officer
Workflow
“Before Confido Health, we were losing patients because of missed calls. Now our front desk isn't juggling everything at once and can focus on the patients walking through the door.”
Maria Felipe
Senior Operations Manager
Workflow
“Confido Health didn't just deliver technology; they became a true partner. They understood our workflows, listened to our needs, and built solutions that fit our FQHC. They've exceeded every expectation.”
Elena Segroves
Sr. Site Operations Officer
Workflow
“Confido Health has transformed our phone operations. We've reduced manual calls, improved routing, accelerated medication requests, and freed our team from much of the triage burden.”
Richard Perrotti
VP, Chief Administrator Provider Organization
Works inside your stack
Connected to the EHR systems you already run.
Confido Health writes into your EHR and answers on your phone system. Your workflows stay the same. They just run faster.
40+ live integrations across EHR, PMS, and telephony.
Confido Health meets the bar enterprise healthcare requires, and goes live without a rip-and-replace.
HIPAA compliant
Patient data handled to HIPAA standards across every workflow and integration.
SOC 2 Type II
Independently audited controls for security, availability, and confidentiality.
Live in 4 to 6 weeks
Confido Health connects to your stack and goes live without a rip-and-replace.
ROI in 60 to 90 days
Measurable impact on capacity, access, and revenue within the first quarter.
Questions, answered
What nephrology teams ask first.
What is an AI Voice Assistant for nephrology practices?
Confido Health’s AI Voice Assistant, built specifically for renal care answers nephrology patient calls 24/7, completing dialysis scheduling, prior authorization, insurance verification, referral scheduling, and refills directly inside your existing EHR and phone system, not just routing calls.
Can AI handle dialysis appointment scheduling?
Yes – it manages dialysis and clinic scheduling, confirmations, rescheduling, and no-show follow-ups across every location, mapping changes directly into your EHR in real time.
How does AI help with prior authorization in nephrology?
Confido Health’s AI submits PA requests for dialysis and CKD procedures through payer portals, handles HMO and IPA edge cases, and tracks status through approval or denial. Denials are automatically resubmitted, and renewal reminders prevent authorizations from lapsing mid-treatment.
Does the AI Voice Assistant handle urgent nephrology calls after hours?
Yes, Confido Health’s AI triages urgency and warm-transfers to on-call staff 24/7, helping deal with these emergencies so that the staff is given basic information to assist them in their patient care. Furthermore, these patients will automatically receive follow-up calls to check if they require any more assistance.
See the AI Assistants in action in 30 minutes.
Bring a workflow that eats your staff time. We will walk you through how Confido Health completes it, step by step.
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