Voice AI Agents
Every call answered.
Every patient heard.
(No hold music. No callbacks. No voicemail.)
Confido Health’s AI agents answer on the first ring, handle several requests in one conversation, and can book the visit, verify the insurance, or take the payment before the call ends.
Shift your front desk from phones to patients.
Confido Health’s AI agents answer every call, book, verify and take payments, so your staff can focus on the people in front of them.
HOW CONFIDO HEALTH WORKS
See what agentic AI can do for your practice
(handle workflows, end-to-end)
Confido Health works across the front, mid, and back office, from appointment bookings to insurance checks, referrals, and patient balances.
Every channel, every workflow
A call, a text, or an email gets the same care, in any of 20+ languages.
Built around your rules
Visit lengths, provider preferences, and payer quirks are set up once and applied every time.
Every action on the record
Every finished task is written back to your EHR, so your records are always up to date.
See our AI agents in action.
Listen in as a Confido Health AI agent fields a patient call, schedules an appointment, and updates your systems of record.
deep integrations
Turn your system of record into a system of action.
(without migrating your tech stack)
Your EHR, PMS, and phone system stay exactly as they are. Confido Health works inside them, right where your practice already works.
50+ integrations
Across all major systems
API + legacy
Compatible with both system types
4-6 weeks
Kickoff to go-live
FEATURED PARTNERS
Hear from our customers
We get about 20,000 phone calls each week. Confido Health is able to handle 40% of those calls automatically. On average, we were probably getting about 130 calls a day and now see about 70. Missed calls have gone down significantly, patients are happier because calls get answered quickly, and staff can focus on the calls that make the biggest impact on patient health.
We're losing patients because of phone calls. Confido Health came in to not just help us reorganize the system but alleviate the pressure of the front desk trying to do three, four things at the same time. If the phones are not ringing, they can concentrate on the patients going through that door.
Our hospital's investment in Confido Health's AI has been an excellent decision. The platform has streamlined telephone management through automation, reducing manual call handling, improving call routing, speeding up medication request turnaround times, and easing the manual triage burden. We're excited to expand our partnership with Confido Health into direct patient booking.
Working with Confido Health has been exceptional. Their team took the time to understand our workflows, call triage process, and patient care model, delivering solutions tailored to the complexity of our FQHC operations. Communication has been seamless, execution has exceeded expectations, and this partnership is already helping elevate our patient experience in a meaningful way.
Our impact
Take a look at the numbers.
4+
FTEs equivalent work
+15%
monthly revenue uplift
95%
AI handle rate
50%
Reduction of no-shows
Agentic AI for every workflow across the patient journey.
Confido Health is more than an AI voice solution. Our agents work across dozens of workflows, compounding ROI with each one.
Appointment Management
Books, reschedules, and confirms across every provider and location.
Payment Collections
Collects payments, sends balance reminders, and sets up payment plans.
Patient Recall
Reaches overdue patients and rebooks care in the same conversation.
Insurance Verification
Checks eligibility and benefits so every visit starts with clean coverage.
FAQs
Learn what other providers are asking
01
Which EHR, PMS, and phone systems do you integrate with?
Confido Health works with 40+ EHR, PMS, and phone systems, reading and writing directly in your records so your workflows stay the same. If you are unsure whether yours is supported, reach out and we will confirm and share our integration roadmap.
02
What happens when a patient needs a person?
Confido Health screens every request for warning signs. Urgent cases are warm-transferred to your clinical team right away with context, while routine requests are booked as usual.
03
Will this replace our front desk staff?
No. Confido Health takes on routine requests across calls, texts, emails, and faxes, so your staff can spend more of their day with patients and on the work that needs a person.
04
How long does it take to go live?
Most practices are live in four to six weeks. Your team helps define scheduling rules and workflows, and Confido Health handles the build, integration, and testing without disrupting your day-to-day operations.
05
Is Confido secure and HIPAA compliant?
Yes. Confido is HIPAA compliant and certified to SOC 2 Type II and ISO 27001. Patient data is protected in transit and at rest, and every interaction is logged for audit. Security documentation is available for your IT and compliance review on request.
Unlock the potential of your practice
Reduce administrative burden, strengthen operations, and create more capacity for the work that matters most.
