AI Receptionist For Ophthalmology Practice
Free your front desk to focus on patients, not phone calls
Handles inbound and outbound calls around the clock.
Books and manages new consults, follow-ups, and surgeries.
Handles recalls, reminders, and post-op care check-ins.
Integrates with Nextech, ModMed, eCW, and more.
No setup fees. HIPAA and SOC 2 compliant.
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Experience a Real AI-Patient Call
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What Makes Confido Health’s AI Receptionist Different
Adapts to Your Ophthalmology Practice
From LASIK consults and cataract scheduling to post-op reminders and vision exams, Confido Health’s Voice AI Assistant brings intelligence and empathy to daily workflows so it feels like part of your care team from day one.
Lightens Staff Load
Front desks are stretched handling calls, optical inquiries, and reschedules. Confido Health takes over repetitive admin work so your team can focus on patient access and in-clinic care.
Seamless EHR Integration
Confido Health connects directly with your EHR and phone systems, honoring your scheduling rules and workflows. It fits right in, no process changes, just smoother operations.
Consistently Reliable
Delivers reliability you can trust and warmth patients can feel. Every interaction is natural, caring, and compliant, supporting 20+ languages and regional accents.
How Confido Health’s AI Receptionist Transforms Your Front Desk
Answers Every Call, Every Time
No more voicemails or long holds. Confido Health answers instantly, handling new consults, pre-op checks, and same-day emergencies across all locations.
Brings Order to Scheduling
Manages appointments, recalls, and reschedules with precision. Honors provider schedules and custom EHR rules to keep your calendar full and accurate.
Simplifies Insurance and Intake
Collects insurance details, verifies coverage, and confirms eligibility before visits. Reduces back-and-forth with patients and payors.
Manages Patient Follow-Ups
Follows up after LASIK, cataract, and retina procedures, sends care reminders, and collects feedback to improve satisfaction and retention.
Boosts Efficiency
Takes on admin tasks so your staff can focus on care. Trusted AI in ophthalmology, built to enhance patient access, staff productivity, and system efficiency.
What Our Customers Say
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How Confido Health Works?
What are the work timings of your AI agents?
Our agents work 24/7 instead of set hours like humans. Additionally, our AI can handle multiple calls simultaneously.
What happens when your agent doesn't know the answer to questions asked by patients?
Our agent will quickly forward the call to the relevant staff member's extension. During office hours, depending on the emergency, it will either forward the call to 911 or record the conversation for a staff member to review the next day. While this rarely happens due to our AI being well-trained, it ensures that all scenarios are appropriately handled.
Can the AI support different languages like Spanish, Mandarin etc?
Yes, we currently support more than 20 popular languages and accents. Additionally, we can cover any requested language and accent to meet your specific needs.
Can we customize the workflows you provide to suit our practice needs?
Yes, we can customize them to fit your practice needs. While this may slightly increase the implementation time, we can certainly accommodate it.
Can we access the call/message transcripts for quality analysis?
Yes, you’ll have access to them in real time and in stored format for review and internal use.
Is it compulsory to have recorded calls for you to implement?
Before implementation, we conduct a free call analysis to determine where to focus, so we do need the recordings. If you don’t already have them, we can set up the recording system for you and then start the implementation.
EHRÂ and IVR
Integrations
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EHRÂ and IVRÂ integrations
Let’s Simplify Care Workflows
Talk to our experts and see Confido Health in action.
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