Confido Health's Voice AI Assistant handles patient calls end-to-end, from scheduling to refills to payments, inside your EHR. Staff get hours back. Patients never wait on hold.
Listen to how Confido Health's medical AI receptionist handles a real patient call from scheduling to EHR updates without putting anyone on hold.
Confido Health's healthcare AI answering service executes real workflows across your front, mid, and back office. Not call routing. Not voicemail. Complete task resolution.
New scheduling, rescheduling, cancellations, provider matching, waitlist backfills, and pre-visit instructions. All written directly into your EHR.
Inbound + Outbound
Captures medication-related requests and routes them to the appropriate provider team for review and follow-up. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications.
Care Team Handoff or Administrative Workflow
Balance inquiries, payment reminders, copay clarification, and payment plan outreach. Faster collections, fewer billing calls to staff.
Revenue Cycle
Preventive care reminders, annual visit recalls, missed care follow-ups, and re-engagement campaigns that fill chairs and improve retention.
Outbound Campaigns
Pre-visit eligibility checks, coverage confirmation, authorization follow-ups, and missing information resolution before the patient arrives.
Pre-Visit
Referral status inquiries, specialist scheduling, patient reminders, and follow-ups that close the loop on every referral sent.
Care Continuity
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Measurable ROI within the first 60 to 90 days. Not a promise. A pattern.
Map your scheduling rules, workflows,
and EHR/PMS environment. Confido Health
adapts to how your organization already
operates.
Week 1â2
Connect directly to your EHR, PMS, and phone system. AI workflows go live with real-time read and write capabilities.
Week 3â5
Operational dashboards reveal performance across every location. Continuous improvement. Measurable ROI within 60 to 90 days.
Week 6+
Have more questions? We'd love to help! You can email us at founders@confido.health
Confido Health's Voice AI Assistant answers inbound patient calls, identifies the caller, understands intent, and completes the task end-to-end. That includes scheduling, rescheduling, refill requests, insurance questions, and more. Every action writes directly into your EHR, so staff don't need to follow up manually.
No. Confido Health is designed to support your team, not replace it. The AI handles repetitive call volume so your staff can focus on patients in the office, complex cases, and care coordination. Most practices see the equivalent of 4-5 FTEs worth of capacity added without hiring.
Confido Health integrates with 40+ EHR, PMS, and telephony systems including athenahealth, eClinicalWorks, ModMed, NextGen, Epic, Dentrix, Open Dental, CareStack, RingCentral, Mango, 3CX, and more. Integrations are bidirectional, meaning the AI reads from and writes back into your systems in real time.
Most practices go live within 4 to 6 weeks. That includes operational discovery, system integration, and workflow configuration. There's no disruption to your existing operations during deployment.
Confido Health is fully HIPAA compliant with a completed SOC 2 Type I audit and Type II currently underway. All patient data is stored and processed exclusively in the U.S. The platform follows minimum necessary data standards, and all data ownership remains with your organization.
Confido Health is built with deliberate human escalation paths. When a call requires clinical judgment or falls outside configured workflows, it's routed to your staff in real time with full context. Nothing gets dropped.
No. Confido Health is an AI-powered healthcare communication and workflow automation platform. It is not a pharmaceutical product, dietary supplement, herbal remedy, CBD product, or regulated health product.
No. Confido Health supports administrative communication workflows such as call handling, appointment scheduling, reminders, routing, and patient access. It does not provide diagnosis, treatment, telehealth, medical advice, or prescription fulfillment.
No. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications. Medication-related requests, where applicable, are routed to the healthcare providerâs authorized team for review and follow-up.
Confido Health is designed for healthcare organizations and supports HIPAA-aligned workflows under the appropriate Business Associate Agreement. PHI is governed by the applicable BAA and customer configuration.
See how Confido Health's medical AI receptionist handles real patient calls, completes real workflows, and delivers measurable results for healthcare practices like yours.
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