Confido Health's Voice AI Assistant handles patient calls end-to-end, from scheduling to refills to payments, inside your EHR. Staff get hours back. Patients never wait on hold.
Confido Health Voice AI Assistant handles patient calls end-to-end, from scheduling to refills to payments, inside your EHR. Staff get hours back. Patients never wait on hold.
Confido Health Voice AI Assistant executes real workflows across your front, mid, and back office. Not call routing. Not voicemail. Completes approved administrative tasks.
New scheduling, rescheduling, cancellations, provider matching, waitlist backfills, and pre-visit instructions. All written directly into your EHR.
Inbound + Outbound
Captures medication-related requests and routes them to the appropriate care team for review and follow-up. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications.
Care Team Handoff or Administrative Workflow
Balance inquiries, payment reminders, copay clarification, and payment plan outreach. Faster collections, fewer billing calls to staff.
Revenue Cycle
Preventive care reminders, annual visit recalls, missed care follow-ups, and re-engagement campaigns that fill chairs and improve retention.
Outbound Campaigns
Pre-visit eligibility checks, coverage confirmation, authorization follow-ups, and missing information resolution before the patient arrives.
Pre-Visit
Referral status inquiries, specialist scheduling, patient reminders, and follow-ups that close the loop on every referral sent.
Care Continuity
End-to-end workflow execution is not the same as answering a call. Here is how Confido Health compares when it matters most for multi-location healthcare groups.
IVR systems are very robotic, just not effective. With Confido Health we have almost freed our nurses and MAs from handling any calls. Now they attend when Call Sara triages. We hire fewer people because of them.
We were losing patients because of phone calls, and our front desk team was trying to do three or four things at once. With Confido Health, we reduced missed calls by 56% and took pressure off the team. Now, when the phones are not constantly ringing, our team can focus more on the patients already in the office.
Measurable ROI within the first 60 to 90 days. Not a promise. A pattern.
Map your scheduling rules, workflows,
and EHR/PMS environment. Confido Health
adapts to how your organization already
operates.
Week 1â2
Connect directly to your EHR, PMS, and phone system. AI workflows go live with real-time read and write capabilities.
Week 3â5
Operational dashboards reveal performance across every location. Continuous improvement. Measurable ROI within 60 to 90 days.
Week 6+
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Have more questions? We'd love to help! You can email us at founders@confido.health
Our AI Receptionist work 24/7 instead of set hours like humans. Additionally, our AI can handle multiple calls simultaneously.
Our AI will quickly forward the call to the relevant staff member's extension. During office hours, depending on the emergency, it will either forward the call to 911 or record the conversation for a staff member to review the next day. While this rarely happens due to our AI being well-trained, it ensures that all scenarios are appropriately handled.
Yes, we currently support more than 20 popular languages and accents. Additionally, we can cover any requested language and accent to meet your specific needs.
Yes, we can customize them to fit your practice needs. While this may slightly increase the implementation time, we can certainly accommodate it.
Yes, youâll have access to them in real time and in stored format for review and internal use.
Before implementation, we conduct a free call analysis to determine where to focus, so we do need the recordings. If you donât already have them, we can set up the recording system for you and then start the implementation.
No. Confido Health supports administrative communication workflows such as call handling, appointment scheduling, reminders, routing, and patient access. Confido Health does not provide diagnosis, treatment, telehealth, medical advice, or prescription fulfillment.
No. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications. If a medication-related request is captured, it is routed to the healthcare providerâs authorized team for review and follow-up.
Confido Health is designed for healthcare organizations and supports HIPAA-aligned workflows under the appropriate Business Associate Agreement. Patient data and PHI are governed by the applicable BAA and customer configuration.
See how Confido Health handles real patient calls, completes real workflows,
and delivers measurable outcomes for organizations like yours.
