Confido Health is voice AI built native to your systems, 40-plus EHRs and PMS platforms, not tied to one. It answers the call, completes the request, and runs the revenue work behind it: scheduling, refills, payments, and prior auth.
Your patients can tell when a voice is human. Hit play on a real call and hear the tone, the timing, and how Confido Health carries conversations with the patients.
Healow Genie handles routine calls and escalates the complex ones to your team. Confido Health finishes the call and runs the prior auth, denials, and collections behind it. Here is how the two compare where it matters.
Measurable ROI within the first 60 to 90 days. Not a promise. A pattern.
Confido Health's Voice AI Assistant executes admin workflows across your front, mid, and back office. No call routing. No voicemails. Just completed task and more time for your staff to focus on patient care.
New scheduling, rescheduling, cancellations, provider matching, waitlist backfills, and pre-visit instructions. All written directly into your EHR.
Inbound + Outbound
Captures medication-related requests and routes them to the appropriate care team for review and follow-up. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications.
Care Team Handoff or Admin Workflow
Balance inquiries, payment reminders, copay clarification, and payment plan outreach. Faster collections, fewer billing calls to staff.
Revenue Cycle
Preventive care reminders, annual visitrecalls, missed care follow-ups, and
re-engagement campaigns that fill chairs andimprove retention.
Outbound Campaigns
Pre-visit eligibility checks, coverage confirmation, authorization follow-ups, and missing information resolution before the patient arrives.
Pre-Visit
Referral status inquiries, specialist scheduling, patient reminders, and follow-ups that close the loop on every referral sent.
Care Continuity
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End-to-end workflow execution is not the same as answering a call. Here is how Confido Health compares when it matters most for multi-location healthcare groups.
IVR systems are very robotic, just not effective. With Confido Health we have almost freed our nurses and MAs from handling any calls. Now they attend when Call Sara triages. We hire fewer people because of them.
We were losing patients because of phone calls, and our front desk team was trying to do three or four things at once. With Confido Health, we reduced missed calls by 56% and took pressure off the team. Now, when the phones are not constantly ringing, our team can focus more on the patients already in the office.
Map your scheduling rules, workflows,
and EHR/PMS environment. Confido Health
adapts to how your organization already
operates.
Week 1â2
Connect directly to your EHR, PMS, and phone system. AI workflows go live with real-time read and write capabilities.
Week 3â5
Operational dashboards reveal performance across every location. Continuous improvement. Measurable ROI within 60 to 90 days.
Week 6+
Have more questions? We'd love to help! You can email us at founders@confido.health
Healow Genie is the eClinicalWorks contact center. It handles routine patient calls and routes the rest to your staff, and it works best inside eClinicalWorks. Confido Health is native across 40-plus EHR and PMS systems, finishes the request on the call, and runs the revenue work behind it, prior auth, denials, and collections.
Confido Health deploys in about 30 days with a structured rollout and a forward-deployed team that maps your workflows for you. Assort Health typically takes three to six weeks.
Yes. Confido Health integrates with 40+ EHR and PMS systems and writes results directly back into the chart, so staff are not re-keying anything after a call.
Yes. Confido Health is designed to run across an entire network as one coordinated operation, not deployed practice by practice. It is built for groups with 10 or more locations or providers.
Pricing is scoped to your operation, the locations, specialties, and workflows you want Confido Health to run. Book a demo for a quote built around your group.
Yes. Confido Health is a natural, human-like AI Voice Assistant that handles real patient conversations. Listen to a live call on this page and judge the tone and timing for yourself.
No. Confido Health supports administrative communication workflows such as call handling, appointment scheduling, reminders, routing, and patient access. Confido Health does not provide diagnosis, treatment, telehealth, medical advice, or prescription fulfillment.
No. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications. If a medication-related request is captured, it is routed to the healthcare providerâs authorized team for review and follow-up.
Confido Health is designed for healthcare organizations and supports HIPAA-aligned workflows under the appropriate Business Associate Agreement. Patient data and PHI are governed by the applicable BAA and customer configuration.
No. Confido Health is not affiliated with, endorsed by, or sponsored by Healow Genie. All third-party trademarks belong to their respective owners. Comparison information is for general informational purposes and should be validated before purchase.
See how Confido Health handles real patient calls, completes real workflows,and delivers measurable outcomes for organizations like yours.
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