Most voice AI deflects the easy calls and routes the rest back to your staff. Confido Health answers the call and completes the task, scheduling, refills, payments, inside your EHR, so the work does not land back on your team.
Listen to a real patient call. Confido Health handles it warm and natural, then does the part most AI skips, finishing the request instead of routing it to your front desk.
Hyro deflects routine calls and routes the rest to your staff. Confido Health answers the call and completes the task, so the work doesn't land back on your team.
Measurable ROI within the first 60 to 90 days. Not a promise. A pattern.
Confido Health's Voice AI Assistant executes real workflows across your front, mid, and back office.Not call routing. Not voicemail. Completes approved administrative tasks.
New scheduling, rescheduling, cancellations, provider matching, waitlist backfills, and pre-visit instructions. All written directly into your EHR.
Inbound + Outbound
Captures medication-related requests and routes them to the appropriate care team for review and follow-up. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications.
Care Team Handoff or Admin Workflow
Balance inquiries, payment reminders, copay clarification, and payment plan outreach. Faster collections, fewer billing calls to staff.
Revenue Cycle
Preventive care reminders, annual visitrecalls, missed care follow-ups, and
re-engagement campaigns that fill chairs andimprove retention.
Outbound Campaigns
Pre-visit eligibility checks, coverage confirmation, authorization follow-ups, and missing information resolution before the patient arrives.
Pre-Visit
Referral status inquiries, specialist scheduling, patient reminders, and follow-ups that close the loop on every referral sent.
Care Continuity
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End-to-end workflow execution is not the same as answering a call. Here is how Confido Health compares when it matters most for multi-location healthcare groups.
IVR systems are very robotic, just not effective. With Confido Health we have almost freed our nurses and MAs from handling any calls. Now they attend when Call Sara triages. We hire fewer people because of them.
We were losing patients because of phone calls, and our front desk team was trying to do three or four things at once. With Confido Health, we reduced missed calls by 56% and took pressure off the team. Now, when the phones are not constantly ringing, our team can focus more on the patients already in the office.
Map your scheduling rules, workflows,
and EHR/PMS environment. Confido Health
adapts to how your organization already
operates.
Week 1–2
Connect directly to your EHR, PMS, and phone system. AI workflows go live with real-time read and write capabilities.
Week 3–5
Operational dashboards reveal performance across every location. Continuous improvement. Measurable ROI within 60 to 90 days.
Week 6+
Have more questions? We'd love to help! You can email us at founders@confido.health
Healthcare conversational AI uses voice-based AI to hold natural, real-time patient conversations and complete administrative tasks. Confido Health is a healthcare conversational AI platform that answers patient calls, understands intent, and executes workflows scheduling, refills, insurance, billing, recalls directly inside your EHR. No IVR menus. No chatbots. Real conversations, real task completion.
Yes. HIPAA compliant, SOC 2 Type I complete, Type II underway. U.S.-only data processing. BAA provided. Role-based access controls. Continuous monitoring via Vanta. Data ownership stays with your organization.
Hyro is built for large health-system contact centers. It deflects routine calls and routes the rest to staff. Confido Health is built for large health-systems, multi-location practice groups and completes the task on the call, scheduling, refills, payments, and revenue-cycle work, so the request does not bounce back to your team.
No. Deflection routes the easy calls and hands the rest to your staff. Confido Health answers the call and finishes the request end-to-end, so fewer calls land back on your front desk in the first place.
Yes. Beyond scheduling and refills, Confido Health runs prior auth, denials, and collections. Hyro's scope centers on patient access and does not extend into eligibility, denials, or revenue cycle.
4 to 6 weeks. Workflow mapping, EHR integration, conversation configuration, and testing. No disruption to operations. The AI receptionist for medical office handles calls as soon as integration is live.
No. Confido Health supports administrative communication workflows such as call handling, appointment scheduling, reminders, routing, and patient access. Confido Health does not provide diagnosis, treatment, telehealth, medical advice, or prescription fulfillment.
No. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications. If a medication-related request is captured, it is routed to the healthcare provider’s authorized team for review and follow-up.
Confido Health is designed for healthcare organizations and supports HIPAA-aligned workflows under the appropriate Business Associate Agreement. Patient data and PHI are governed by the applicable BAA and customer configuration.
No. Confido Health is not affiliated with, endorsed by, or sponsored by Hyro AI. All third-party trademarks belong to their respective owners. Comparison information is for general informational purposes and should be validated before purchase.
See how Confido Health handles real patient calls, completes real workflows,and delivers measurable outcomes for organizations like yours.
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