Confido Health's Voice AI Assistant answers patient calls and finishes the work behind them, from scheduling to refills to payments, inside your EHR. Staff get hours back. Patients never wait on hold.
Every patient's first impression is the front desk. Confido Health answers by name, books the visit, and handles the request, warm and natural, with no one ever left on hold.
Infinitus is more focused on payer calls. Confido Health runs your entire front desk, scheduling, refills, reminders, collections, prior auth, across every location.
Measurable ROI within the first 60 to 90 days. Not a promise. A pattern.
Confido Health's Voice AI Assistant executes admin workflows across your front, mid, and back office. No call routing. No voicemails. Just completed task and more time for your staff to focus on patient care.
New scheduling, rescheduling, cancellations, provider matching, waitlist backfills, and pre-visit instructions. All written directly into your EHR.
Inbound + Outbound
Captures medication-related requests and routes them to the appropriate care team for review and follow-up. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications.
Care Team Handoff or Admin Workflow
Balance inquiries, payment reminders, copay clarification, and payment plan outreach. Faster collections, fewer billing calls to staff.
Revenue Cycle
Preventive care reminders, annual visitrecalls, missed care follow-ups, and
re-engagement campaigns that fill chairs andimprove retention.
Outbound Campaigns
Pre-visit eligibility checks, coverage confirmation, authorization follow-ups, and missing information resolution before the patient arrives.
Pre-Visit
Referral status inquiries, specialist scheduling, patient reminders, and follow-ups that close the loop on every referral sent.
Care Continuity
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End-to-end workflow execution is not the same as answering a call. Here is how Confido Health compares when it matters most for multi-location healthcare groups.
IVR systems are very robotic, just not effective. With Confido Health we have almost freed our nurses and MAs from handling any calls. Now they attend when Call Sara triages. We hire fewer people because of them.
We were losing patients because of phone calls, and our front desk team was trying to do three or four things at once. With Confido Health, we reduced missed calls by 56% and took pressure off the team. Now, when the phones are not constantly ringing, our team can focus more on the patients already in the office.
Map your scheduling rules, workflows,
and EHR/PMS environment. Confido Health
adapts to how your organization already
operates.
Week 1â2
Connect directly to your EHR, PMS, and phone system. AI workflows go live with real-time read and write capabilities.
Week 3â5
Operational dashboards reveal performance across every location. Continuous improvement. Measurable ROI within 60 to 90 days.
Week 6+
Have more questions? We'd love to help! You can email us at founders@confido.health
Infinitus is more focused on payer facing workflows while Confido Health handles all the admin workflows including insurance, prior auth, claims, payments, billings, scheduling, reminders, Rx refills and more.
Yes. Confido Health handles benefit verification and prior auth as part of running your front office, so you get that work plus scheduling, refills, reminders, and payments from one platform instead of a separate vendor.
Confido Health deploys in about 30 days with a forward-deployed team that maps your workflows and integrates with your EHR or PMS, so your front desk is running without adding headcount.
Yes. Scheduling plus insurance check in one call, reschedule plus refill in another. Context maintained across topics. Dropped calls auto-trigger follow-up. Clinical escalations include full conversation context.
If your problem is staff drowning in patient calls and admin across locations, that is Confido Health. Infinitus fits pharma, life sciences, and enterprise teams whose main need is high-volume payer calls.
Infinitus focuses more on outbound calls to payers and PBMs. Confido Health answers every inbound patient call and completes the task on the spot.
No. Confido Health supports administrative communication workflows such as call handling, appointment scheduling, reminders, routing, and patient access. Confido Health does not provide diagnosis, treatment, telehealth, medical advice, or prescription fulfillment.
No. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications. If a medication-related request is captured, it is routed to the healthcare providerâs authorized team for review and follow-up.
Confido Health is designed for healthcare organizations and supports HIPAA-aligned workflows under the appropriate Business Associate Agreement. Patient data and PHI are governed by the applicable BAA and customer configuration.
No. Confido Health is not affiliated with, endorsed by, or sponsored by Infinitus AI. All third-party trademarks belong to their respective owners. Comparison information is for general informational purposes and should be validated before purchase.
See how Confido Health handles real patient calls, completes real workflows,and delivers measurable outcomes for organizations like yours.
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