Confido Health's Voice AI Assistant handles patient calls end-to-end, from scheduling to refills to payments, inside your EHR. Staff get hours back. Patients never wait on hold.
Listen to a live call. A fax arrived missing the insurance details. Confido Health's AI Voice Assistant calls the referring office, captures what is missing, and completes the chart.
AI fax processing that reads every inbound page, files it to the right chart, and acts on what it finds. Referrals, refills, PAs, and everything else. Every location.
Every inbound fax gets classified on arrival: referral, prescription refill, prior authorization, or correspondence. No tray, no triage pile.
EVERY PAGE SORTED
Documents match to the right patient and file to the chart. The scan-and-attach job disappears from someone's afternoon.
FILED, NOT STACKED
Unstructured fax documents become structured data: demographics, insurance, reason for referral. Read once, keyed never.
PAGES TO FIELDS
Incomplete faxes get flagged, and the AI calls the referring office to capture what is missing. Unreadable documents escalate to staff.
GAPS CHASED
Faxed referrals convert straight to patient outreach and booked appointments. The page becomes a visit, not a pending item.
FAX TO APPOINTMENT
Referring providers get notified on receipt and processing. The "did you get my fax" calls stop coming.
SENDERS INFORMED
End-to-end workflow execution is not the same as answering a call. Here is how Confido Health compares when it matters most for multi-location healthcare groups.
IVR systems are very robotic, just not effective. With Confido Health we have almost freed our nurses and MAs from handling any calls. Now they attend when Call Sara triages. We hire fewer people because of them.
We were losing patients because of phone calls, and our front desk team was trying to do three or four things at once. With Confido Health, we reduced missed calls by 56% and took pressure off the team. Now, when the phones are not constantly ringing, our team can focus more on the patients already in the office.
Measurable ROI within the first 60 to 90 days. Not a promise. A pattern.
Map your scheduling rules, workflows,
and EHR/PMS environment. Confido Health
adapts to how your organization already
operates.
Week 1â2
Connect directly to your EHR, PMS, and phone system. AI workflows go live with real-time read and write capabilities.
Week 3â5
Operational dashboards reveal performance across every location. Continuous improvement. Measurable ROI within 60 to 90 days.
Week 6+
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Have more questions? We'd love to help! You can email us at founders@confido.health
Confido Health is an AI Voice Assistant that works as inbound fax management for healthcare. It receives every fax, classifies it by type, matches it to the patient, extracts the data, and files it to the chart. Then it acts: referrals get booked, missing information gets chased, and senders get status updates.
Most fax document processing software stops at extraction: it reads the page and hands your staff a task. Confido Health completes the task. When a referral fax is missing insurance details, the AI calls the referring office and captures them. As healthcare document processing software, the document is the input, not the deliverable.
Practices searching for healthcare fax automation get AI-driven fax handling with Confido Health. The AI classifies, extracts, files, and follows up end-to-end, cutting manual work on document processing by 80%. Staff see only the documents that genuinely need human judgment, like unreadable pages.
Yes. Practices looking to automate fax intake see the biggest impact on referrals: nearly half of faxed referrals never get scheduled under manual processing. Confido Health converts faxed referrals to patient outreach and booked appointments, improving referral processing time by 50%.
Yes. Fax to EHR integration is the core of the workflow. Confido Health connects with 40+ EHR, PMS, and fax systems, files every document to the correct patient chart, and writes extracted data into structured fields. As a digital fax solution for healthcare, it works with your existing fax numbers; nothing changes for senders.
Yes. Confido Health runs as one healthcare fax software layer across every location and fax line, with per-location routing rules and group-level visibility. Every site's faxes get processed the same way, at any volume. Deployment takes 4 to 6 weeks.
No. Confido Health supports administrative communication workflows such as call handling, appointment scheduling, reminders, routing, and patient access. Confido Health does not provide diagnosis, treatment, telehealth, medical advice, or prescription fulfillment.
No. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications. If a medication-related request is captured, it is routed to the healthcare providerâs authorized team for review and follow-up.
Confido Health is designed for healthcare organizations and supports HIPAA-aligned workflows under the appropriate Business Associate Agreement. Patient data and PHI are governed by the applicable BAA and customer configuration.
See how Confido Health classifies every inbound fax, files it to the chart, and turns faxed referrals into booked visits.
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