Call Sara's Voice AI Assistant handles patient calls end-to-end, from scheduling to refills to payments, inside your EHR. Staff get hours back. Patients never wait on hold.
Listen to a live patient call. Confido Health's AI Voice Assistant pulls the patient's coverage, confirms the copay and deductible, and answers benefits questions with data from your clearinghouse.
AI-powered electronic eligibility verification that checks coverage before every visit, answers patient benefits questions, and writes results back to the chart. Every payer. Every location.
Coverage gets verified before the patient arrives, through your clearinghouse. No portals, no phone trees, no morning backlog.
CLEARINGHOUSE CHECKS
The AI retrieves copay and deductible data and writes it to the patient chart. Front desks quote costs with confidence at check-in.
CHART WRITE-BACK
Patients call asking what their plan covers and what they will owe. The AI answers with live data, no staff involvement.
INBOUND COVERAGE CALLS
Incomplete insurance details get captured from intake and your EHR. Gaps in the chart get filled before they become gaps in the claim.
DATA CAPTURE
The AI calls patients with expired or inactive coverage on file, captures updated insurance, and cleans the record before the visit.
OUTBOUND OUTREACH
Medicare, Medicaid, and commercial plans verified the same way at every site. Per-location configuration, group-level visibility.
ALL PAYER TYPES
End-to-end workflow execution is not the same as answering a call. Here is how Confido Health compares when it matters most for multi-location healthcare groups.
IVR systems are very robotic, just not effective. With Confido Health we have almost freed our nurses and MAs from handling any calls. Now they attend when Call Sara triages. We hire fewer people because of them.
We were losing patients because of phone calls, and our front desk team was trying to do three or four things at once. With Confido Health, we reduced missed calls by 56% and took pressure off the team. Now, when the phones are not constantly ringing, our team can focus more on the patients already in the office.
Measurable ROI within the first 60 to 90 days. Not a promise. A pattern.
Map your scheduling rules, workflows,
and EHR/PMS environment. Confido Health
adapts to how your organization already
operates.
Week 1â2
Connect directly to your EHR, PMS, and phone system. AI workflows go live with real-time read and write capabilities.
Week 3â5
Operational dashboards reveal performance across every location. Continuous improvement. Measurable ROI within 60 to 90 days.
Week 6+
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Have more questions? We'd love to help! You can email us at founders@confido.health
Confido Health is an AI Voice Assistant that works as insurance verification software for the phone channel and the pre-visit workflow. It checks coverage through your clearinghouse before every visit, answers patient benefits questions by phone, and writes copay and deductible data back to the chart.
A standard eligibility verification tool checks coverage and stops there. Confido Health is an eligibility verification platform built around conversation: when a check finds expired or missing coverage, the AI calls the patient, captures updated insurance details, and cleans the record before the visit. The check is the start of the workflow, not the end.
Yes. Practices searching for real-time eligibility verification get instant checks with Confido Health . The AI retrieves eligibility, copay, and deductible data through clearinghouse integration and writes it to the patient chart the moment the check completes, so front desk staff see current coverage without touching a payer portal.
Yes. Confido Health works as an eligibility verification system connected to 40+ EHR, PMS, and clearinghouse systems. Verified eligibility, copay, and deductible data writes directly to the patient chart without staff intervention. Deployment takes 4 to 6 weeks with measurable impact in the first 60 to 90 days.
No. Confido Health handles the repetitive scheduling call volume â booking, rescheduling, confirming, recovering cancellations so your staff can focus on patients, complex scheduling, and coordination that needs a human. Most practices see the equivalent of 4-5 FTEs of scheduling capacity added per location without hiring.
Yes. Confido Health runs as one patient eligibility verification software layer across every location. Groups that have outgrown single-site eligibility verification software get per-location configuration with group-level visibility, and the same verification standard applies at every site.
No. Confido Health supports administrative communication workflows such as call handling, appointment scheduling, reminders, routing, and patient access. Confido Health does not provide diagnosis, treatment, telehealth, medical advice, or prescription fulfillment.
No. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications. If a medication-related request is captured, it is routed to the healthcare providerâs authorized team for review and follow-up.
Confido Health is designed for healthcare organizations and supports HIPAA-aligned workflows under the appropriate Business Associate Agreement. Patient data and PHI are governed by the applicable BAA and customer configuration.
See how Confido Health checks coverage before every visit, answers benefits questions by phone, and writes results back to the chart.
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