Confido Health's Voice AI Assistant handles patient calls end-to-end, from scheduling to refills to payments, inside your EHR. Staff get hours back. Patients never wait on hold.
Listen to a live call. Confido Health's AI Voice Assistant follows up on an underpaid claim, cites the contracted rate, and pushes the claim toward correct payment.
AI-powered payer contract analytics that reconcile every payment against your contracted rates, flag what payers owe you, and coordinate recovery. Every payer. Every contract. Every claim.
Every payment gets reconciled against contract terms and billed charges. Variances surface as findings, not as spreadsheet projects.
EVERY CLAIM CHECKED
Payers not paying contracted rates get flagged claim by claim, with the pattern evidence that turns one short payment into a documented dispute.
REVENUE LEAKAGE
Your contracted rates get benchmarked against market rates. You see which contracts lag the market before you sign another renewal.
KNOW YOUR MARKET
Contracts that pay below market or below terms get flagged with the revenue at stake. You see which payer relationships cost you money.
CONTRACT SCORING
Renegotiation targets get ranked by payer performance data and revenue impact. You walk into every renewal with evidence, not asks.
NEGOTIATE FROM STRENGTH
Underpaid claims move into coordinated payer outreach for recovery. Findings become collected dollars, not another report nobody actions.
RECOVERY COORDINATION
End-to-end workflow execution is not the same as answering a call. Here is how Confido Health compares when it matters most for multi-location healthcare groups.
IVR systems are very robotic, just not effective. With Confido Health we have almost freed our nurses and MAs from handling any calls. Now they attend when Call Sara triages. We hire fewer people because of them.
We were losing patients because of phone calls, and our front desk team was trying to do three or four things at once. With Confido Health, we reduced missed calls by 56% and took pressure off the team. Now, when the phones are not constantly ringing, our team can focus more on the patients already in the office.
Measurable ROI within the first 60 to 90 days. Not a promise. A pattern.
Map your scheduling rules, workflows,
and EHR/PMS environment. Confido Health
adapts to how your organization already
operates.
Week 1â2
Connect directly to your EHR, PMS, and phone system. AI workflows go live with real-time read and write capabilities.
Week 3â5
Operational dashboards reveal performance across every location. Continuous improvement. Measurable ROI within 60 to 90 days.
Week 6+
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Have more questions? We'd love to help! You can email us at founders@confido.health
Confido Health works as payer contract software with action built in. It reconciles every payment against your contracted rates, flags underpayments with claim-level evidence, benchmarks your rates against the market, and coordinates payer outreach to recover what you are owed. The analytics are the starting point, not the product.
Most healthcare contract management software stores contracts and tracks renewal dates. Confido Health reads what your contracts promise and checks what payers actually paid, claim by claim. The difference shows up in your bank account: stored contracts do not find underpayments, reconciliation does.
Yes. Confido Health works as underpayment detection software and as underpayment recovery software in one workflow. The AI flags claims paid below contracted rates, builds the pattern evidence payers cannot dismiss, and coordinates the outreach to recover underpaid claims. Detection without recovery is just a sadder report.
Yes. Groups manage payer contracts across every location and entity through one layer, with per-location contract terms and group-level visibility. For multi-site groups and MSOs, that means rate variances between locations surface instead of hiding inside entity-level reporting.
Contract performance analytics healthcare teams rely on answer one question: is each payer relationship worth what it costs you? Confido Health scores every contract on paid-versus-contracted rates, market position, and revenue at stake, so renewal decisions run on evidence. Groups renegotiating with code-level data get materially better outcomes than groups asking for a general increase.
Confido Health works as a contract management software for medical practices in the segment that needs it most. Small and midsize groups experience underpayment rates of 5 to 7%, more than double the rate of large health systems, because nobody has bandwidth to audit paid claims. Confido Health does the auditing, so group size stops determining whether you get paid correctly.
No. Confido Health supports administrative communication workflows such as call handling, appointment scheduling, reminders, routing, and patient access. Confido Health does not provide diagnosis, treatment, telehealth, medical advice, or prescription fulfillment.
No. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications. If a medication-related request is captured, it is routed to the healthcare providerâs authorized team for review and follow-up.
Confido Health is designed for healthcare organizations and supports HIPAA-aligned workflows under the appropriate Business Associate Agreement. Patient data and PHI are governed by the applicable BAA and customer configuration.
See how Confido Health handles real patient calls, completes real workflows,
and delivers measurable outcomes for organizations like yours.
