Confido Health's Voice AI Assistant handles patient calls end-to-end, from scheduling to refills to payments, inside your EHR. Staff get hours back. Patients never wait on hold.
Listen to a live call. Confido Health's AI Voice Assistant calls a referred patient, confirms the referral details, books the specialist visit, and the referring provider hears it closed.
AI-powered patient referral tracking that captures every referral, books every patient, and closes every loop. Fax, phone, or direct intake. Every specialty. Every location.
Referrals arrive by fax, phone, or direct intake and get classified on receipt. Nothing sits in a tray waiting for someone with time.
FAX, PHONE, DIRECT
Patients get matched by specialty, location, and availability. The right provider, not the same provider every time.
RIGHT SPECIALIST, FIRST TIME
The AI calls referred patients, confirms details, and books the visit, including conversion calls for walk-ins needing
post-visit referrals.
REFERRAL TO APPOINTMENT
Incomplete referrals get flagged and chased with the referring office. No patient bounced over a missing field.
COMPLETE ON ARRIVAL
Referring providers get status updates and follow-ups without calling your staff. Closed loops keep referral relationships sending.
LOOP CLOSED
Patients get reminders tied to their referral appointment. Booked referrals become completed visits, not no-shows.
PATIENTS SHOW UP
End-to-end workflow execution is not the same as answering a call. Here is how Confido Health compares when it matters most for multi-location healthcare groups.
IVR systems are very robotic, just not effective. With Confido Health we have almost freed our nurses and MAs from handling any calls. Now they attend when Call Sara triages. We hire fewer people because of them.
We were losing patients because of phone calls, and our front desk team was trying to do three or four things at once. With Confido Health, we reduced missed calls by 56% and took pressure off the team. Now, when the phones are not constantly ringing, our team can focus more on the patients already in the office.
Measurable ROI within the first 60 to 90 days. Not a promise. A pattern.
Map your scheduling rules, workflows,
and EHR/PMS environment. Confido Health
adapts to how your organization already
operates.
Week 1â2
Connect directly to your EHR, PMS, and phone system. AI workflows go live with real-time read and write capabilities.
Week 3â5
Operational dashboards reveal performance across every location. Continuous improvement. Measurable ROI within 60 to 90 days.
Week 6+
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Have more questions? We'd love to help! You can email us at founders@confido.health
Confido Health is an AI Voice Assistant that works as a referral management system across the full referral lifecycle. It captures referrals from fax, phone, and direct intake, matches patients to the right provider, calls patients to book the visit, and follows up with referring providers until the loop closes.
Referral tracking software shows you where referrals stall. Confido Health acts on them. Tracking tells you a referred patient never scheduled; the AI calls that patient and books the appointment. As a referral management platform, it covers the follow-up work that dashboards can only report on.
Yes. As a patient referral management software layer, Confido Health handles both directions: inbound referrals get captured, booked, and closed, and referring providers get proactive status follow-ups. For specialty groups, closed loops are what keep referral sources sending, and that is the loop the AI never drops.
Yes, and this is where most medical referral software breaks down. Nearly half of faxed referrals never get scheduled. Confido Health classifies fax referrals on receipt, resolves missing information with the referring office, and moves each one to patient outreach the same day.
The best referral management software for multi-location groups closes the gap between referral and appointment, not just the reporting on it. Look for intake across every channel, patient outreach by phone, referring provider follow-up, and completion tracking. Healthcare referral management software that stops at a worklist leaves the leakage where it found it.
Referral software for medical practices only closes loops if it lives in your systems. Confido Health connects with 40+ EHR, PMS, and fax systems, files referrals to the chart, and documents every touch where your team already works. Deployment takes 4 to 6 weeks.
No. Confido Health supports administrative communication workflows such as call handling, appointment scheduling, reminders, routing, and patient access. Confido Health does not provide diagnosis, treatment, telehealth, medical advice, or prescription fulfillment.
No. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications. If a medication-related request is captured, it is routed to the healthcare providerâs authorized team for review and follow-up.
Confido Health is designed for healthcare organizations and supports HIPAA-aligned workflows under the appropriate Business Associate Agreement. Patient data and PHI are governed by the applicable BAA and customer configuration.
See how Confido Health captures referrals from any channel, books referred patients, and keeps referring providers in the loop.
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