Revolutionizing Healthcare

Enhance Your Patient Experience with 24/7 Support

Confido Health Ensures
Patients Show Up.

Confido Health’s AI ensures no patient is left waiting, providing instant responses and seamless communication.

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IT works

Trusted and used daily by healthcare providers

Confido Health has automated 100,000+ hours' worth of manual tasks so far, while recovering millions of dollars from lost revenues

Problem

Are Your Patients Waiting Too Long for Help?

Long Holds

Long hold times not only frustrate patients but also damage your practice's reputation, reducing patient satisfaction and potential loss of clientele.

Missed Calls

Missed after-hours calls can result in missed opportunities for your practiceThis results in decreased patient satisfaction and potential revenue loss.

Communication Gaps

Inconsistent communication can lead to misunderstandings and dissatisfaction, affecting the trust and relationship between patients and healthcare providers.

solution

Deliver a Seamless Experience Your Patients Will Love

Instant Responses

Confido Health’s AI Agent effortlessly manages reminders through text, email, and phone, ensuring your patients never miss an appointment.

24/7 Availability

Never miss a call with Confido Health's 24/7 AI-powered call handling, enhancing overall patient experience and satisfaction.

Consistent Communication

Ensure every patient interaction is smooth and efficient with Confido Health's AI-driven communication solutions.

Appointment Support

Confido Health’s AI Agent effortlessly manages reminders through text, email, and phone, ensuring your patients never miss an appointment.

Integrations

EHR and IVR integrations

We are committed to reducing your screen time by deeply integrating with your existing systems, so that you don’t have to learn another software.

Safe & Reliable AI

Experience How Confido Health Improves Your Patient Experience

Join leading dental clinics using Confido Health to delight patients and build lasting trust

Book Your Free Demo Today

Safe & Reliable AI

How Confido Health Enhances Your Patient Experience

Book a Demo

See how Confido Health transforms patient communication

Customize Workflows

Tailor Confido Health’s features to meet your clinic’s unique needs

Launch & Engage

Start delivering exceptional patient experiences immediately

What people say

Testimonials

Before Confido Health we would have to call every patient multiple days and multiple times in a row if they were not answering the calls. With Confido Health that has cut around 5 days worth calling to just 2 days

Christine Barnstein

Medical Receptionist, Stemmee Surgery Center

Confido Health’s solution has completely automated patient interactions for us. Now patients receive information right when they are thinking of reaching out to us. Hence, we have become more proactive and our patients love us for that.

Demetrio Aguila

MD FACS, CEO, Total Pain Solutions

Patient engagement is often overlooked, but Confido Health's workflows have transformed our approach by proactively communicating with patients, ensuring they feel cared for, listened to, and understood.

Jacob Zitterkopf

DDS MSD, CEO, Falcon Family Orthodontics

IVR systems are very robotic just not effective. With Confido Health we have almost freed our nurses and MAs from handling any calls. Now they attend when Confido Health triages. We hire fewer people because of them.

Confido Health User

Director of Operations, Nephrology Group

FAQs

Frequently Asked Questions

What are the work timings of your AI agents?

Our agents work 24/7 instead of set hours like humans. Additionally, our AI can handle multiple calls simultaneously.

What happens when your agent doesn't know the answer to questions asked by patients?

Our agent will quickly forward the call to the relevant staff member's extension. During office hours, depending on the emergency, it will either forward the call to 911 or record the conversation for a staff member to review the next day. While this rarely happens due to our AI being well-trained, it ensures that all scenarios are appropriately handled.

Can the AI support different languages like Spanish, Mandarin etc?

Yes, we currently support more than 20 popular languages and accents. Additionally, we can cover any requested language and accent to meet your specific needs.

Can we customize the workflows you provide to suit our practice needs?

Yes, we can customize them to fit your practice needs. While this may slightly increase the implementation time, we can certainly accommodate it.

Can we access the call/message transcripts for quality analysis?

Yes, you’ll have access to them in real time and in stored format for review and internal use.

Is it compulsory to have recorded calls for you to implement?

Before implementation, we conduct a free call analysis to determine where to focus, so we do need the recordings. If you don’t already have them, we can set up the recording system for you and then start the implementation.

Is Confido Health a pharmaceutical product or supplement?

No. Confido Health is an AI-powered healthcare communication and workflow automation platform. It is not a pharmaceutical product, dietary supplement, herbal remedy, CBD product, or regulated health product.

Does Confido Health provide medical advice?

No. Confido Health supports administrative communication workflows such as call handling, appointment scheduling, reminders, routing, and patient access. It does not provide diagnosis, treatment, telehealth, medical advice, or prescription fulfillment.

Does Confido Health dispense or fulfill prescriptions?

No. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications. Medication-related requests, where applicable, are routed to the healthcare provider’s authorized team for review and follow-up.

How is patient data handled?

Confido Health is designed for healthcare organizations and supports HIPAA-aligned workflows under the appropriate Business Associate Agreement. PHI is governed by the applicable BAA and customer configuration.

115 Broadway Street
New York, NY 10006
Phone No: +1-415-801-0055
founders@confido.health