AI Receptionist For Primary Care

Handles 1,000+ patient calls daily, without a miss

Manages inbound and outbound calls around the clock.

Books new visits, follow-ups, and annual wellness exams.

Handles reminders, refills, and same-day appointment requests.

Integrates with Athena, ECW, ModMed, and more.

No setup fees. HIPAA and SOC 2 compliant.

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What Makes Confido Health AI Different

Built for Primary Care

Primary Care practices are flooded with appointment calls, refills, and lab follow-ups. Confido Health AI Receptionist handles thousands of patient interactions daily, accurately, empathetically, and without wait times.

Relieves Staff Overload

Front desks are stretched thin, balancing hundreds of calls with in-office duties. Confido Health AI handles routine tasks like reschedules, reminders, and refills, so your team can focus on patients instead of call queues.

Seamless EHR Integration

Confido Health AI connects directly with your EHR and phone systems, honoring your scheduling rules, provider templates, and location-specific hours. Works effortlessly with Athena, ECW, ModMed, and others to keep schedules clean and data synced.

Always Reliable, Always Human

Every conversation feels natural, clear, and caring. Confido Health AI supports 20+ languages and regional accents, ensuring every patient feels understood and cared for.

How Confido Health AI Transforms Your Front Desk

Answers Every Call, Every Time

Never miss a patient again. Confido Health AI handles new patient bookings, refill requests, and same-day appointments instantly, even during peak hours.

Brings Order to Scheduling

Manages pre- and post-op calls, reschedules, and recall workflows with precision. Keeps calendars updated across locations.

Simplifies Intake and Referrals

Collects patient information, verifies insurance, and manages referrals seamlessly. Reduces staff back-and-forth and paperwork delays.

Manages Follow-Ups and Care Gaps

Follows up after visits, sends reminders for labs or chronic care check-ins, and helps patients stay engaged in their care plans.

Delivers Real Results

Zero missed calls, smoother scheduling, and happier patients. Confido Health AI keeps your front office running efficiently, even at 1,000+ calls a day.

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What Our Customers Say

“IVR systems are very robotic, just not effective. With Confido Health, we have almost freed our nurses and MAs from handling any calls. Now they attend when Confido Health triages. We hire fewer people because of them.”

Chief Operating Officer

Large Renal Group

“Patient engagement is often overlooked, but Confido Health’s workflows have transformed our approach by proactively communicating with patients, ensuring they feel cared for, listened to, and understood.”

Chief Executive Officer

Falcon Family Orthodontics and Life OPD

Chief Executive Officer

Total Pain Solutions

“Confido Health’s solution has completely automated patient interactions for us. Now, patients receive information right when they are thinking of reaching out to us. Hence, we have become more proactive, and our patients love us for that.”

How Confido Health Works?

What are the work timings of your AI agents?

Our agents work 24/7 instead of set hours like humans. Additionally, our AI can handle multiple calls simultaneously.

What happens when your agent doesn't know the answer to questions asked by patients?

Our agent will quickly forward the call to the relevant staff member's extension. During office hours, depending on the emergency, it will either forward the call to 911 or record the conversation for a staff member to review the next day. While this rarely happens due to our AI being well-trained, it ensures that all scenarios are appropriately handled.

Can the AI support different languages like Spanish, Mandarin etc?

Yes, we currently support more than 20 popular languages and accents. Additionally, we can cover any requested language and accent to meet your specific needs.

Can we customize the workflows you provide to suit our practice needs?

Yes, we can customize them to fit your practice needs. While this may slightly increase the implementation time, we can certainly accommodate it.

Can we access the call/message transcripts for quality analysis?

Yes, you’ll have access to them in real time and in stored format for review and internal use.

Is it compulsory to have recorded calls for you to implement?

Before implementation, we conduct a free call analysis to determine where to focus, so we do need the recordings. If you don’t already have them, we can set up the recording system for you and then start the implementation.

Is Confido Health a pharmaceutical product or supplement?

No. Confido Health is an AI-powered healthcare communication and workflow automation platform. It is not a pharmaceutical product, dietary supplement, herbal remedy, CBD product, or regulated health product.

Does Confido Health provide medical advice?

No. Confido Health supports administrative communication workflows such as call handling, appointment scheduling, reminders, routing, and patient access. It does not provide diagnosis, treatment, telehealth, medical advice, or prescription fulfillment.

Does Confido Health dispense or fulfill prescriptions?

No. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications. Medication-related requests, where applicable, are routed to the healthcare provider’s authorized team for review and follow-up.

How is patient data handled?

Confido Health is designed for healthcare organizations and supports HIPAA-aligned workflows under the appropriate Business Associate Agreement. PHI is governed by the applicable BAA and customer configuration.