AI Receptionist For Primary Care Clinics
Handles 1,000+ patient calls daily, without a miss
Manages inbound and outbound calls around the clock.
Books new visits, follow-ups, and annual wellness exams.
Handles reminders, refills, and same-day appointment requests.
Integrates with Athena, ECW, ModMed, and more.
No setup fees. HIPAA and SOC 2 compliant.
Talk to Our Experts
Experience a Real AI-Patient Call
Trusted By
What Makes Confido Health’s AI Receptionist Different
Built for Primary Care Clinics
Primary Care practices are flooded with appointment calls, refills, and lab follow-ups. Confido Health’s AI Receptionist handles thousands of patient interactions daily, accurately, empathetically, and without wait times.
Relieves Staff Overload
Front desks are stretched thin, balancing hundreds of calls with in-office duties. Confido Health handles routine tasks like reschedules, reminders, and refills, so your team can focus on patients instead of call queues.
Seamless EHR Integration
Confido Health connects directly with your EHR and phone systems, honoring your scheduling rules, provider templates, and location-specific hours. Works effortlessly with Athena, ECW, ModMed, and others to keep schedules clean and data synced.
Always Reliable, Always Human
Every conversation feels natural, clear, and caring. Confido Health supports 20+ languages and regional accents, ensuring every patient feels understood and cared for.
How Confido Health’s AI Receptionist Transforms Your Front Desk
Answers Every Call, Every Time
Never miss a patient again. Confido Health handles new patient bookings, refill requests, and same-day appointments instantly, even during peak hours.
Brings Order to Scheduling
Manages pre- and post-op calls, reschedules, and recall workflows with precision. Keeps calendars updated across locations.
Simplifies Intake and Referrals
Collects patient information, verifies insurance, and manages referrals seamlessly. Reduces staff back-and-forth and paperwork delays.
Manages Follow-Ups and Care Gaps
Follows up after visits, sends reminders for labs or chronic care check-ins, and helps patients stay engaged in their care plans.
Delivers Real Results
Zero missed calls, smoother scheduling, and happier patients. Confido Health keeps your front office running efficiently, even at 1,000+ calls a day.
What Our Customers Say
.svg)
.svg){kind=small}
How Confido Health Works?
What are the work timings of your AI agents?
Our agents work 24/7 instead of set hours like humans. Additionally, our AI can handle multiple calls simultaneously.
What happens when your agent doesn't know the answer to questions asked by patients?
Our agent will quickly forward the call to the relevant staff member's extension. During office hours, depending on the emergency, it will either forward the call to 911 or record the conversation for a staff member to review the next day. While this rarely happens due to our AI being well-trained, it ensures that all scenarios are appropriately handled.
Can the AI support different languages like Spanish, Mandarin etc?
Yes, we currently support more than 20 popular languages and accents. Additionally, we can cover any requested language and accent to meet your specific needs.
Can we customize the workflows you provide to suit our practice needs?
Yes, we can customize them to fit your practice needs. While this may slightly increase the implementation time, we can certainly accommodate it.
Can we access the call/message transcripts for quality analysis?
Yes, you’ll have access to them in real time and in stored format for review and internal use.
Is it compulsory to have recorded calls for you to implement?
Before implementation, we conduct a free call analysis to determine where to focus, so we do need the recordings. If you don’t already have them, we can set up the recording system for you and then start the implementation.
EHRÂ and IVR
Integrations
.svg)
.svg)
EHRÂ and IVRÂ integrations
Let’s Simplify Care Workflows
Talk to our experts and see Confido Health in action.
.webp)
