How a 19-Location Dental Practice Recovered $150K in Quarterly Revenue with Voice AI Assistant

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Results That Speak Volumes

Real metrics from a Large Dental Practice’s implementation of AI-powered calling workflows

12+ hrs/day

Staff call time saved

Missed call rate

43,000+

Calls handled by AI in 3 months

25%

Reduced no-shows + cancellations

150k

Quarterly revenue saved

Meet Our Client

A Large Dental Practice

This multi-location dental support organization operates 19 practices across Massachusetts and Rhode Island, serving tens of thousands of patients annually. With 20+ providers and a central operations team, the group manages high patient volumes daily.They use CareStack (PMS) and Elevate IVR (telephony) systems. They had an issue of repetitive calls, which consumed significant staff capacity. The Senior Operating Manager engaged Confido Health to streamline call handling and scale patient workflows.

19

Clinics

20+

Providers

CareStack

PMS

"Before Confido Health, our phones were constantly ringing off the hook, and patients were frustrated with long hold times and missed calls. Now, AI handles thousands of those routine calls every month, and our staff finally have time to focus on patients in the chair. We’ve seen fewer cancellations, more confirmed appointments, and a noticeable boost in revenue."

Senior Operating Manager

Multi-Location Dental Group

The Challenge

High Call Volume. Rising Cancellations. Rising Cancellations.

Before Confido Health, 50%+ staff time was spent handling routine inbound and outbound calls. With growing patient volume and limited resources, the team was overwhelmed.

129K+ Calls Per Quarter

Overwhelmed front desk. Most inbound calls were missed, leading to poor patient access.

$1.8M+ Lost Revenue

Patients never rebooked after missed calls or cancellations.

Staff Burnout

Staff spent over 1,200 hours per month on calls, yet many still went unanswered.

High No- Show Rates

Ineffective reminder systems leading to missed appointments and no-shows.

The Confido Health Approach

Confido Health partnered with the client to build a call automation strategy

Step 1

Baseline Audit

Analyzed 175K+ calls, uncovering 30% unanswered rates and no-show revenue loss, then trained AI on client call recordings to match communication style.

Step 2

AI Call Handling

Deployed AI agents for inbound triage, scheduling, and outbound reminders, integrated directly with CareStack and Elevate IVR in a HIPAA-compliant manner.