Your Always-On Healthcare AI Receptionist

Handles every inbound and outbound patient call

Frees your front desk from endless patient calls.

Integrates with 40+ EHR, PMS, and phone systems.

Keeps operations smooth even with limited staff.

Engages patients with natural, empathetic conversations.

HIPAA and SOC 2 compliant, no setup fees.

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What Makes Confido Health AI Receptionist Different?

Adapts to How You Work

Every clinic and specialty operates differently. Confido Health fits into your existing workflows, systems, and patient communication style without disruption.

Supports, Not Replaces Your Team

Confido Health works alongside your staff, handling routine calls and follow-ups so your team can focus on patient care.

Built for Complete Care

Schedules change, patients reschedule, and processes evolve. Confido Health keeps up with the moving parts that define healthcare operations.

Dependable From Day One

Confido Health performs with the same accuracy and consistency every time, so your operations never skip a beat.

How Confido Health Transforms Daily Healthcare Operations?

Reduces Noise, Restores Focus

Your staff no longer has to juggle ringing phones, voicemails, and scheduling chaos. Confido Health handles routine interactions so your team can focus on patients.

Delivers Measurable ROI

Healthcare groups using Confido Health see faster response times, reduced no-shows, and lower administrative overhead within weeks of going live.

Brings Order to Complexity

From multi-location routing to last-minute reschedules, Confido Health manages high-volume operations smoothly across every site and specialty.

Keeps Systems Updated

Confido Health reads and writes directly into your EHR and PMS systems, updating appointments, notes, and patient records in real time without manual entry.

Improves Every Patient Touchpoint

Every reminder, confirmation, and call sounds like your practice, warm, clear, and familiar. With support for 20+ languages and accents, patients always feel understood, no matter where they’re from.

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What Our Customers Say

“IVR systems are very robotic, just not effective. With Confido Health, we have almost freed our nurses and MAs from handling any calls. Now they attend when Confido Health triages. We hire fewer people because of them.”

Chief Operating Officer

Large Renal Group

“Patient engagement is often overlooked, but Confido Health’s workflows have transformed our approach by proactively communicating with patients, ensuring they feel cared for, listened to, and understood.”

Chief Executive Officer

Falcon Family Orthodontics and Life OPD

“Confido Health’s solution has completely automated patient interactions for us. Now, patients receive information right when they are thinking of reaching out to us. Hence, we have become more proactive, and our patients love us for that.”

Chief Executive Officer

Total Pain Solutions

How Confido Health Works?

What are the work timings of your AI Receptionist?

Our AI Receptionist work 24/7 instead of set hours like humans. Additionally, our AI can handle multiple calls simultaneously.

What happens when your AI Receptionist doesn't know the answer to questions asked by patients?

Our AI will quickly forward the call to the relevant staff member's extension. During office hours, depending on the emergency, it will either forward the call to 911 or record the conversation for a staff member to review the next day. While this rarely happens due to our AI being well-trained, it ensures that all scenarios are appropriately handled.

Can the AI support different languages like Spanish, Mandarin etc?

Yes, we currently support more than 20 popular languages and accents. Additionally, we can cover any requested language and accent to meet your specific needs.

Can we customize the workflows you provide to suit our practice needs?

Yes, we can customize them to fit your practice needs. While this may slightly increase the implementation time, we can certainly accommodate it.

Can we access the call/message transcripts for quality analysis?

Yes, you’ll have access to them in real time and in stored format for review and internal use.

Is it compulsory to have recorded calls for you to implement?

Before implementation, we conduct a free call analysis to determine where to focus, so we do need the recordings. If you don’t already have them, we can set up the recording system for you and then start the implementation.

Is Confido Health a pharmaceutical product or supplement?

No. Confido Health is an AI-powered healthcare communication and workflow automation platform. It is not a pharmaceutical product, dietary supplement, herbal remedy, CBD product, or regulated health product.

Does Confido Health provide medical advice?

No. Confido Health supports administrative communication workflows such as call handling, appointment scheduling, reminders, routing, and patient access. It does not provide diagnosis, treatment, telehealth, medical advice, or prescription fulfillment.

Does Confido Health dispense or fulfill prescriptions?

No. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications. Medication-related requests, where applicable, are routed to the healthcare provider’s authorized team for review and follow-up.

How is patient data handled?

Confido Health is designed for healthcare organizations and supports HIPAA-aligned workflows under the appropriate Business Associate Agreement. PHI is governed by the applicable BAA and customer configuration.