Prior authorization

Prior authorization software

(Approvals in place before the visit.)

Confido Health tracks and follows up every authorization so approvals land before the visit. Payer replies are matched to the right patient and order.

  • Tracks every authorization through to a decision
  • Matches approvals, denials and requests to the right order
  • Flags the items that need resubmission
  • Writes every action back to your EHR
3500+
providers trust us
60+
EHR & PMS integrations
4
weeks to go-live
X
security standards
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1,500+ medical & dental providers trust Confido Health

DEMO CALL

Many workflows, including Voice AI

Listen to how Confido Health handles a real patient call—from scheduling to EHR updates—without putting anyone on hold.

WHY HEALTHCARE PRACTICES NEED AN AI RECEPTIONIST

Visits shouldn't wait on prior auth.

(and replies shouldn't sit in the fax queue.)

35%

Visits wait on approvals.
When an auth isn't back in time, the visit gets moved or goes ahead at risk.

55%

Replies land in the fax queue.
Approvals, denials and info requests arrive by fax. Someone has to match each to a patient.

$10k’s

Requests and denials get missed.
A request for more information sits unanswered. The auth lapses, and the work starts again.

HOW CONFIDO HEALTH WORKS

How Confido Health moves every auth

(from request to decision.)

Confido Health isn't limited to the front, mid, or back office. It operates proactively, independently, and finishes entire workflows, integrating with your existing EHR and PMS.

Connect your systems

Works inside your EHR and PM, with no migration. Your rules and payer quirks are set up once.

Track and follow up

Confido Health tracks each authorization and follows up until the payer decides.

Act on every reply

Replies are matched to the right patient and order. Resubmissions are flagged.

Want to talk?

See how Confido Health handles real patient calls and completes tasks inside your EHR.

FEATURED PARTNERS

Hear from our customers

Our impact

Measurable ROI from day one

Confido Health isn't limited to the front, mid, or back office. It operates proactively, independently, and finishes entire workflows, integrating with your existing EHR and PMS.

4+

FTEs work equivalent

+15%

monthly revenue uplift

+20%

Revenue collections

50%

Reduction of no-shows

GETTING STARTED

Live in weeks, not months.

(Working with our forward deployed engineer)

No rip-and-replace. No disruption to your existing operations.

01

Discovery & configuration

Map your scheduling rules, workflows, and EHR/PMS environment. Confido adapts to how your organization already operates.
Workflow mapping
Scheduling rules
WEEK 1–2

02

Integration & deployment

Connect directly to your EHR, PMS, and phone system. Workflows go live with real-time read and write.
EHR write-back
Phone routing
WEEK 3–5

03

Impact & optimization

Operational dashboards reveal performance across every location, with continuous improvement.
Dashboards
ROI in 60–90 days
WEEK 6+

How EHR Integration Works

Purpose-built for 50+ healthcare systems

By integrating with the EHR, IVR, and other systems at the heart of your operation, Confido Health brings purpose-built AI agents into your existing workflows, seamlessly.

FAQs

Common questions, clear answers.

(what healthcare teams really want to know.)

01

Which payers and specialties do you support?

Answer to come from your team.

02

Which payer channels do you work through: portals, fax or phone?

Answer to come from your team.

03

What happens when an auth is denied?

Confido Health flags the items that need resubmission.

04

Does this cover medication or pharmacy prior auth?

Answer to come from your team.

05

Which systems do you integrate with?

60+ EHR, PMS and phone systems, including athenahealth, eClinicalWorks, Epic, ModMed and NextGen. If yours isn't listed, ask us.

Get approvals in place before the visit.