Confido Health is an AI Voice Assistant that works as prior authorization software across the full PA lifecycle. It submits requests through payer and IPA portals, calls payers to follow up, resolves missing information, manages denials through to resolution, and sends renewal reminders before authorizations expire.

Practices searching for prior authorization automation get an
AI-driven workflow with Confido Health. The AI handles submission, payer follow-up, status tracking, and renewals end-to-end, and escalates to your staff only when clinical judgment is required. Most groups see PA turnaround drop from days to 2 to 4 hours.

Automated prior authorization through an AI Voice Assistant scales without headcount. Staff-based PA processing caps out at business hours and one payer call at a time. Confido Health submits and follows up on every request in parallel, at any volume, so adding procedures never means adding coordinators.

Strong prior auth software covers 4 things: portal submission across payer types including Medicaid and HMO plans, payer follow-up by phone, denial resubmission through to resolution, and renewal tracking. A complete prior authorization platform also answers status inquiries from patients and referring providers so your staff stops fielding update calls.

Yes. Prior authorization follow up automation is where most PA tools fall short and where Confido Health does the heaviest lifting. The AI calls payers, sits through hold queues, confirms what each pending request needs, chases missing documentation, and tracks every authorization to a decision. Nothing sits in a pending queue unwatched.

Yes. Confido Health runs as one prior authorization management software layer across every location, with payer rules and escalation paths configured per site and tracked at the group level. As a prior authorization solution, it connects with 40+ EHR, PMS, and portal systems, and deploys in 4 to 6 weeks.

No. Confido Health supports administrative communication workflows such as call handling, appointment scheduling, reminders, routing, and patient access. Confido Health does not provide diagnosis, treatment, telehealth, medical advice, or prescription fulfillment.

No. Confido Health does not approve, prescribe, dispense, sell, or fulfill medications. If a medication-related request is captured, it is routed to the healthcare provider’s authorized team for review and follow-up.

Confido Health is designed for healthcare organizations and supports HIPAA-aligned workflows under the appropriate Business Associate Agreement. Patient data and PHI are governed by the applicable BAA and customer configuration.