Announcing Our $10M Series A Funding! š
Why Confido Health Wins the Agentic AI Race in Healthcare Operations
The agentic AI market for ambulatory providers now includes over 50 companies. But the real problem facing multi-location practices is not a shortage of AI solutions. It is fragmentation. Every vendor solves a single slice of the workflow. None of them solves the overarching problem.
This report, developed in partnership with Second Opinion, maps the full landscape and breaks down what separates vendors that automate conversations from platforms that complete workflows end-to-end, inside your EHR, across every location.
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Some Key Findings
Inside the report:
- The Agentic AI Market Map: 50+ companies across front, back, and mid office
- Why deep EHR integration creates a moat that surface-level APIs cannot replicate
- How PE-backed DSOs and MSOs are deploying AI across new sites in under 30 days
- Real-world benchmarks: 70% call volume reduction, 97% patient satisfaction, 3x more completed follow-ups
40%
Surge in gen AI adoption. 27.1% of Professional Services projects now use Gen AI
66.4%
Billable utilization at an all-time historic low, well below the profitable threshold
37%+
Project margins at a five-year high, driven by value-based pricing and tighter execution
This is the Outcome Era. Rocketlane is built for it.
Leadership, client relationships, talent, service execution, and financial performance. The firms pulling ahead excel across all five. Rocketlane is the agentic PSA platform that enables this with Ā agents that plan, staff, manage, and execute your delivery work.
Hear from our customers
How one hospital slashed manual
Our hospital's investment in Confido Health's AI has, this far, been an excellent decision. Utilizing this powerful tool, we have been able to implement automation into our telephone management processes, resulting in a drastic reduction of manual telephone encounters, efficient call routing for various requests, quicker turnaround times for medication requests, and a reduction in the manual triage burden. We are excited to expand our collaboration with Confido Health's AI to a direct patient booking initiative.
Richard J. Perrotti
VP, Chief Administrator Provider Organization
How one hospital slashed manual
Our hospital's investment in Confido Health's AI has, this far, been an excellent decision. Utilizing this powerful tool, we have been able to implement automation into our telephone management processes, resulting in a drastic reduction of manual telephone encounters, efficient call routing for various requests, quicker turnaround times for medication requests, and a reduction in the manual triage burden. We are excited to expand our collaboration with Confido Health's AI to a direct patient booking initiative.
Richard J. Perrotti
VP, Chief Administrator Provider Organization
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