Announcing Our $10M Series A Funding! 🚀
Why Confido Health Wins the Agentic AI Race in Healthcare Operations
The agentic AI market for ambulatory providers now includes over 50 companies. But the real problem facing multi-location practices is not a shortage of AI solutions. It is fragmentation. Every vendor solves a single slice of the workflow. None of them solves the overarching problem.
This report, developed in partnership with Second Opinion, maps the full landscape and breaks down what separates vendors that automate conversations from platforms that complete workflows end-to-end, inside your EHR, across every location.
Trusted By Leading Healthcare Practices
Key Highlights
Inside the report:
- The Agentic AI Market Map: 50+ companies across front, back, and mid office
- Why deep EHR integration creates a moat that surface-level APIs cannot replicate
- How PE-backed DSOs and MSOs are deploying AI across new sites in under 30 days
- Real-world benchmarks: 70% call volume reduction, 97% patient satisfaction, 3x more completed follow-ups
70%
Reduced staff call handling time
97%
Patient satisfaction score with zero hold times
20%
Boost in payment collections with AI
See Confido Health's AIÂ in Action. Talk To Our AI Experts.
Hear from our customers
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20,000 Calls, Every Patient Heard: Dallas Renal Group's Path to Become Better
We get about 20,000 phone calls each week. Confido is able to handle 40% of those calls automatically. On average, they were probably getting about 130 calls a day and now I see about 70 calls coming in. The number of missed calls has gone down significantly. Patients are happy because their calls are getting answered quickly. Staff is very happy because now they handle fewer calls and the important calls that make an impact for patients' health.
Srinivas Danda
Chief Operating Officer
Dallas Renal Group
Dallas Renal Group
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Beyond a vendor: How one FQHC found a true technology partner
Working with Confido Health has been nothing short of exceptional. Their team went above and beyond, coming on-site, mapping out our entire workflow, and truly understanding how we triage calls and care for our patients. As an FQHC, our operations are complex, but they didn't just keep up, they leaned in, listened, and delivered solutions that fit us. The communication has been flawless, the process seamless, and the level of care they have shown mirrors the way we care for our own patients. It's rare to find a partner that genuinely listens and executes at this level. Confido Health has exceeded every expectation. We are incredibly grateful for this partnership and confident it will elevate our patient experience in a big way.
Elena Segroves
Sr. Site Operations Officer
Good Shepherd Community Clinic, Inc
Good Shepherd Community Clinic, Inc
Fewer Rings, More Smiles: How Alpha Dental Refocused on What Matters Most
We're losing patients because of phone calls. Confido Health came in to not just help us reorganize the system but alleviate the pressure of the front desk trying to do three, four things at the same time. If the phones are not ringing, they can concentrate on the patients going through that door.
Maria Felipe
Senior Operations Manager
Alpha Dental
Alpha Dental
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Cutting call chaos: How one hospital slashed manual workload
Our hospital's investment in Confido Health's AI has, this far, been an excellent decision. Utilizing this powerful tool, we have been able to implement automation into our telephone management processes, resulting in a drastic reduction of manual telephone encounters, efficient call routing for various requests, quicker turnaround times for medication requests, and a reduction in the manual triage burden. We are excited to expand our collaboration with Confido Health's AI to a direct patient booking initiative.
Richard Perrotti
VP, Chief Administrator Provider Organization
York Hospital
York Hospital
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