DATE:

March 25, 2026

TIME:

11:00 AM CT

Virtual

AI in Dental Ops: How Practices Are Moving from Missed Calls to Maximized Chairs

Every unanswered call is not just a missed appointment. It is underused chair time, lost revenue, and added pressure on already thin margins.

In partnership with Becker's Dental + DSO Review, this webinar explores how leading dental practices and DSOs are leveraging AI to improve patient access, optimize scheduling, and strengthen revenue operations. Building on insights highlighted in Becker's Dental's recent coverage of AI-driven dental operations, industry leaders from Alpha Dental, OMS Logistics, and Confido Health will share where practices are seeing measurable results, where implementations most commonly fail, and how to align technology, workflows, and teams for sustainable growth.

Featured Read: Explore key takeaways from the discussion in this article.

What you will learn:

How practices are using AI to improve revenue capture and support EBITDA goals
Practical ways to reduce missed calls and maximize chair utilization
Common AI implementation missteps and how to avoid them
How peers are aligning AI with operations and financial performance

Trusted By Leading Healthcare Practices

Meet the Speakers

Dr. Raihan Faroqui

MD, VP Partnerships, Confido Health

Penny Filipe

Head of Operations, Alpha Dental

Vichar Shroff

Chief Product Officer & Co-Founder, Confido Health

Dr. Jeffrey B. Carter

MD, DMD, Oral and Maxillofacial Surgeon

Hear from our customers

20,000 Calls, Every Patient Heard: Dallas Renal Group's Path to Become Better

We get about 20,000 phone calls each week. Confido is able to handle 40% of those calls automatically. On average, they were probably getting about 130 calls a day and now I see about 70 calls coming in. The number of missed calls has gone down significantly. Patients are happy because their calls are getting answered quickly. Staff is very happy because now they handle fewer calls and the important calls that make an impact for patients' health.

Srinivas Danda

Chief Operating Officer
Dallas Renal Group

Beyond a vendor: How one FQHC found a true technology partner

Working with Confido Health has been nothing short of exceptional. Their team went above and beyond, coming on-site, mapping out our entire workflow, and truly understanding how we triage calls and care for our patients. As an FQHC, our operations are complex, but they didn't just keep up, they leaned in, listened, and delivered solutions that fit us. The communication has been flawless, the process seamless, and the level of care they have shown mirrors the way we care for our own patients. It's rare to find a partner that genuinely listens and executes at this level. Confido Health has exceeded every expectation. We are incredibly grateful for this partnership and confident it will elevate our patient experience in a big way.

Elena Segroves

Sr. Site Operations Officer
Good Shepherd Community Clinic, Inc

Fewer Rings, More Smiles: How Alpha Dental Refocused on What Matters Most

We're losing patients because of phone calls. Confido Health came in to not just help us reorganize the system but alleviate the pressure of the front desk trying to do three, four things at the same time. If the phones are not ringing, they can concentrate on the patients going through that door.

Maria Felipe

Senior Operations Manager
Alpha Dental

Read full case study

Cutting call chaos: How one hospital slashed manual workload

Our hospital's investment in Confido Health's AI has, this far, been an excellent decision. Utilizing this powerful tool, we have been able to implement automation into our telephone management processes, resulting in a drastic reduction of manual telephone encounters, efficient call routing for various requests, quicker turnaround times for medication requests, and a reduction in the manual triage burden. We are excited to expand our collaboration with Confido Health's AI to a direct patient booking initiative.

Richard Perrotti

VP, Chief Administrator Provider Organization
York Hospital