DATE:

June 23, 2026

TIME:

11.30 PM ET

Virtual

MGMA Summit Digital Conference: AI Enabled Practice Operations Panel Insights

Every missed phone call is a patient who did not get scheduled and revenue that never reached the practice.

Front desks miss up to 30% of inbound calls, and half of those are new appointment requests. Practice leaders know AI can help. The harder question is where to start.

In this MGMA Summit Digital Conference panel, Raihan Faroqui, MD, VP of Partnerships at Confido Health, joins Dr. Bob Murray, Chief Medical Officer at NextGen Healthcare, and Rahul, Co-Founder of Assured, for a candid conversation on how medical practices are putting AI to work across operations, from the front desk to the revenue cycle to the exam room.

This is not a theory session. The panel gets specific about how to prioritize your first AI use case, which vendor evaluation questions actually reveal readiness, what a day-by-day implementation plan should look like, and why change management decides whether any of it works.

What the panel covers:

Where to start: How to identify high-volume, repeatable workflows with a measurable financial outcome, and why inbound scheduling is the proven first move
Vendor evaluation: Reference checks, structured pilots, and the tactical questions that cut through the hype
Implementation done right: The KPIs that signal a healthy deployment, and what to do when the numbers fall short
Change management: Why the buyer and the user both need a seat at the table from contract evaluation onward

Trusted By Leading Healthcare Practices

Meet the Speakers

Dr. Robert Murray, MD, FAAFP

Chief Medical Officer, NextGen

Dr. Raihan Faroqui, MD

VP of Partnerships at Confido Health

Rahul Shivkumar

Co-founder, Assured

Craig Wiberg, MLS. MBA

Senior Editor, MGMA

Hear from our customers

20,000 Calls, Every Patient Heard: Dallas Renal Group's Path to Become Better

We get about 20,000 phone calls each week. Confido is able to handle 40% of those calls automatically. On average, they were probably getting about 130 calls a day and now I see about 70 calls coming in. The number of missed calls has gone down significantly. Patients are happy because their calls are getting answered quickly. Staff is very happy because now they handle fewer calls and the important calls that make an impact for patients' health.

Srinivas Danda

Chief Operating Officer
Dallas Renal Group

Beyond a vendor: How one FQHC found a true technology partner

Working with Confido Health has been nothing short of exceptional. Their team went above and beyond, coming on-site, mapping out our entire workflow, and truly understanding how we triage calls and care for our patients. As an FQHC, our operations are complex, but they didn't just keep up, they leaned in, listened, and delivered solutions that fit us. The communication has been flawless, the process seamless, and the level of care they have shown mirrors the way we care for our own patients. It's rare to find a partner that genuinely listens and executes at this level. Confido Health has exceeded every expectation. We are incredibly grateful for this partnership and confident it will elevate our patient experience in a big way.

Elena Segroves

Sr. Site Operations Officer
Good Shepherd Community Clinic, Inc

Fewer Rings, More Smiles: How Alpha Dental Refocused on What Matters Most

We're losing patients because of phone calls. Confido Health came in to not just help us reorganize the system but alleviate the pressure of the front desk trying to do three, four things at the same time. If the phones are not ringing, they can concentrate on the patients going through that door.

Maria Felipe

Senior Operations Manager
Alpha Dental

Read full case study

Cutting call chaos: How one hospital slashed manual workload

Our hospital's investment in Confido Health's AI has, this far, been an excellent decision. Utilizing this powerful tool, we have been able to implement automation into our telephone management processes, resulting in a drastic reduction of manual telephone encounters, efficient call routing for various requests, quicker turnaround times for medication requests, and a reduction in the manual triage burden. We are excited to expand our collaboration with Confido Health's AI to a direct patient booking initiative.

Richard Perrotti

VP, Chief Administrator Provider Organization
York Hospital