Confido Health vs. the alternatives

Others route the call. Confido Health completes the work.

Answers every patient call, 24/7
Completes the task end to end, not just routing
Writes every outcome into your EHR and PMS
Writes every outcome into your EHR and PMS

See Epic + Confido Health live

Book a 30-minute demo on your own Epic workflows.

The comparison

Capability by capability, side by side.

Compared against the approaches most practices weigh before Confido Health.

	Competitor Typical alternative	Confido Health Voice AI Assistant
Answers every call, 24/7	Partial	✓
Natural conversation, no menu trees	Partial	✓
Completes the task end to end	✕	✓
Writes back into your EHR and PMS	✕	✓
Full workflow range, not one task	✕	✓
Inbound and outbound	Partial	✓
40+ EHR, PMS, and telephony integrations	Partial	✓
Handles thousands of concurrent calls	Partial	✓
Live in 4 to 6 weeks	Partial	✓
HIPAA compliant and SOC 2 Type II	Partial	✓
Real-time operational analytics	✕	✓

What the AI Assistant handles

One assistant. Every workflow.

Confido Health works the front, mid, and back office. It answers, it completes the task, and it writes back. Select a workflow to see what it owns.

Appointment Management

Books, reschedules, and confirms across every provider and location.

Emergency Support

Routes urgent requests to on-call staff in seconds, following your escalation rules.

Payment Management

Answers billing questions and calls patients with open balances to settle them.

Insurance Verification

Checks eligibility and benefits so every visit starts with clean coverage.

Prior Authorization

Submits and tracks authorizations so approvals land before the visit.

Payer Intelligence

Turns payer interactions into data that shows where revenue leaks.

Denial Management

Identifies denied claims and prepares appeals for resubmission.

Referral Management

Schedules with specialists and closes the loop on every referral.

Patient Recall

Reaches overdue patients and rebooks care in the same conversation.

Patient Reactivation

Re-engages lapsed patients and gets them back on the schedule.

Fax Processing

Reads inbound faxes, extracts the detail, and files to the chart.

Prescription Refills

Takes refill requests and coordinates with the pharmacy end to end.

The impact

We tried to stay humble.
The numbers had other ideas.

Measured on work completed, not call minutes — live across every deployment. Hover a stat if you want the unfiltered version.

01

4.5 hrs

saved per provider, per day

A whole afternoon, handed back to your team. Daily.

02

95%

workflow success rate

Not routed. Not escalated. Actually done.

03

97%

patient satisfaction

Turns out people like being heard on the first ring.

04

<1 min

to answer, every time

Hold music? Never met her.

DEEP INTEGRATIONS

It works inside the systems you already run.

Confido Health connects to your EHR, PMS, and phone system through modern APIs and system-level connectors for the platforms that do not expose them. Your workflows stay the same. They just run faster.