Appointment Management
New scheduling, rescheduling, confirmations, reminders, no-show
follow-ups, and waitlist backfills across
every provider and location.
Inbound + Outbound
60% fewer cancellations
Patient Intake
New-patient registration, insurance capture, and reason-for-visit collected before the visit, with outreach to close any gaps on file.
Inbound + Outbound
10 to 15 minutes saved per new patient
Emergency Support
Urgent symptom triage, after-hours call handling, and warm transfer to on-call staff, with follow-up once the concern is resolved.
Inbound + Outbound
No after-hours urgent call goes unanswered
Payment Management
Balance questions, copay and deductible collection, payment plans, and
outstanding-balance outreach with
Text-to-Pay confirmation.
Inbound + Outbound
3x growth in monthly collections
Insurance Verification
Real-time eligibility, copay, and deductible checks through your clearinghouse, written back to the patient chart before the visit.
Automated
10 to 15 min per patient, down to near zero
Prior Authorization
Submission through payer and IPA portals, denial handling and resubmission, and renewal reminders, tracked to approval.
Automated
PA turnaround from 5 to 14 days to 2 to 4 hours
Payer Intelligence
Contract-to-payment reconciliation that flags payers paying below contracted rates and targets renegotiation and claim recovery.
Analytics
10%+ cash flow increase within 6 months
Denial Management
Denial classification, payer outreach, appeal submission, and corrected-claim resubmission, tracked through to resolution.
Automated
Up to 54% of denied claims recovered
Prescription Refills
Refill intake, eligibility confirmation, and clinical escalation, with pharmacy follow-up and patient notifications on approval.
Inbound
70% of refill interactions handled by AI
Referral Management
Referral intake by fax or phone, provider matching, specialist scheduling, and loop-closing follow-ups with referring providers.
Inbound + Outbound
40% less referral revenue leakage
Patient Recall
Preventive care and annual-visit recalls, missed-care follow-ups, and chronic-condition outreach that rebook in the same call.
Outbound
50% fewer missed appointments
Patient Reactivation
Outreach to lapsed patients and unfinished treatment plans, with insurance reconfirmation and the first return appointment booked.
Outbound
$40K+/month in recovered revenue
Fax Processing
Inbound fax classification, patient matching, and structured data extraction filed to the right chart, with follow-up for missing detail.
Document
80% less manual document work
