Nephrology

The Healthcare Operations Layer

Voice AI Assistants for FQHCs.

Answers every patient call, 24/7, in 20+ languages
Books visits, recalls, and follow-ups across every site
Handles Medicaid eligibility checks and referrals
Writes every outcome back into your EHR

3M+

Patients reached

97%

Patient satisfaction

50%

Fewer no-shows

40+

Integrations

Talk to our experts

Book a demo and see Confido Health run on your workflows in 30 minutes.

Meet Our AI Assistant

Hear what your patients would hear.

In 90 seconds, our AI assistant answers, books the new-patient visit, and instantly updates your EHR. No staff handoff, no hold time. Time back for your staff.

THE FRONT DOOR OF COMMUNITY CARE IS BUSY

In community health, a call on hold is care out of reach.

Patients call about visits, refills, referrals, and coverage, often in a language the front desk cannot staff every shift. Confido Health answers every call, 24/7, in 20+ languages, and completes the task inside your EHR.

1 in 4

new-patient calls go unanswered. A majority never call the practice back.

#1

practice leaders rank scheduling calls as their most time-consuming phone work.

60%

of callers hang up after one minute on hold. Most never call back.

Confido Health answers every call across your locations and completes the task inside your EHR.

What the AI Assistant handles

One assistant. Every workflow.

Confido Health works the front, mid, and back office. It answers, it completes the task, and it writes back.

Appointment Management

Books, reschedules, and confirms across every provider and location.

Emergency Support

Routes urgent requests to on-call staff in seconds, following your escalation rules.

Payment Management

Answers billing questions and calls patients with open balances to settle them.

Insurance Verification

Checks eligibility and benefits so every visit starts with clean coverage.

Prior Authorization

Submits and tracks authorizations so approvals land before the visit.

Payer Intelligence

Turns payer interactions into data that shows where revenue leaks.

Denial Management

Identifies denied claims and prepares appeals for resubmission.

Referral Management

Schedules with specialists and closes the loop on every referral.

Patient Recall

Reaches overdue patients and rebooks care in the same conversation.

Patient Reactivation

Re-engages lapsed patients and gets them back on the schedule.

Fax Processing

Reads inbound faxes, extracts the detail, and files to the chart.

Prescription Refills

Takes refill requests and coordinates with the pharmacy end to end.

What Confido Health handles

From first call to filled chair, handled.

Confido Health meets the bar enterprise healthcare requires, and goes live without a rip-and-replace.

New-patient capture

Answers every new-patient call day or night, books the first visit, and never sends a high-intent caller to voicemail.

Scheduling & confirmations

Books, confirms, reschedules, and cancels across providers and locations, then writes it straight into your PMS.

Cancellation backfill

Fills the gap the moment a chair opens, working the waitlist so production does not walk out the door.

Recall & reactivation

Reaches due and overdue hygiene patients and books them on the call, reactivating patients you have not seen in a year.

Insurance verification

Verifies eligibility and benefits before the visit so the front desk is never on hold with a payer at check-in.

Treatment & balance follow-up

Follows up on unscheduled treatment and outstanding balances in plain language, without pressure.

Explore all workflows

How it works

It sits between every patient channel and your EHR, PMS, phone systems.

From the first hello to a completed task in your EHR/PMS all in one conversation.

1. Patients

Patients call, text, or reach out through the web, day or night.

2. Channels

Confido Health answers on your existing phone lines and IVR. No number changes.

3. Your systems

It writes the outcome directly into your EHR/PMS systems.

4. Your practice

Staff sees completed tasks and a live record of every patient interaction.

THe Live impact

Measured results, in the first quarter.

What community health centers see after Confido Health goes live, measured across live deployments.

The First 90 Days at a 10+ Location Community Clinic.

Results measured inside the practice's EHR and phone systems.

01

~4 FTE

Worth of staff capacity freed

02

70%

Calls completed end-to-end by AI

03

15%

Boost in recovered revenue

04

80%

Outbound calls handled by AI

Customer stories

Proof from the front desk.

Workflow

"We get about 20,000 calls each week across our 51 locations, and Confido handles 40% automatically. At many of our locations, daily call volume has dropped from around 130 calls to about 70, significantly reducing missed calls and giving staff more time to focus on patient care."

Srinivas Danda

Chief Operating Officer.

Workflow

“Before Confido, we were losing patients to missed calls and long hold times. Now our AI handles calls 24/7, schedules appointments, and patient complaints about hold times are zero.”

Maria Trusa

Chief Executive Officer

Workflow

“Before Confido Health, we were losing patients because of missed calls. Now our front desk isn't juggling everything at once and can focus on the patients walking through the door.”

Maria Felipe

Senior Operations Manager

Workflow

“Confido Health didn't just deliver technology; they became a true partner. They understood our workflows, listened to our needs, and built solutions that fit our FQHC. They've exceeded every expectation.”

Elena Segroves

Sr. Site Operations Officer

Workflow

“Confido Health has transformed our phone operations. We've reduced manual calls, improved routing, accelerated medication requests, and freed our team from much of the triage burden.”

Richard Perrotti

VP, Chief Administrator Provider Organization

Works inside your stack

Connected to the EHR systems you already run.

Confido Health writes into your EHR and answers on your phone system. Your workflows stay the same. They just run faster.

40+ live integrations across EHR, PMS, and telephony.

Explore all integrations

Enterprise-grade by default

Healthcare-grade security, built in.

Confido Health meets the bar enterprise healthcare requires, and goes live without a rip-and-replace.

HIPAA compliant

Patient data handled to HIPAA standards across every workflow and integration.

SOC 2 Type II

Independently audited controls for security, availability, and confidentiality.

Live in 4 to 6 weeks

Confido Health connects to your stack and goes live without a rip-and-replace.

ROI in 60 to 90 days

Measurable impact on capacity, access, and revenue within the first quarter.

Questions, answered

What FQHC teams ask first.

Does it integrate with our EHR and phone system?

Yes. Confido Health connects with 40+ medical, dental, specialty, and telephony systems, reading and writing directly inside your EHR or PMS so every completed task is reflected in your source of truth.

What happens when a call needs a human?

The AI Voice Assistant transfers the call warmly to your staff with full context, so patients never repeat themselves. Your team stays in control of every escalation path.

Is Confido Health HIPAA compliant?

Yes. Confido Health is HIPAA compliant and SOC 2 Type II certified, with enterprise-grade safeguards for patient data at every step.

How long does it take to go live?

Most organizations deploy in 4 to 6 weeks and see measurable ROI within 60 to 90 days.

See the AI Assistants in action in 30 minutes.

Bring a workflow that eats your staff time. We will walk you through how Confido Health completes it, step by step.

Book a demo

Voice AI Assistants for FQHCs.

3M+

97%

50%

40+

Talk to our experts

Trusted by 1500+ dental and healthcare sites nationwide

Hear what your patients would hear.

In community health, a call on hold is care out of reach.

1 in 4

#1

60%

One assistant. Every workflow.

Appointment Management

Emergency Support

Payment Management

Insurance Verification

Prior Authorization

Payer Intelligence

Denial Management

Referral Management

Patient Recall

Patient Reactivation

Fax Processing

Prescription Refills

From first call to filled chair, handled.

New-patient capture

Scheduling & confirmations

Cancellation backfill

Recall & reactivation

Insurance verification

Treatment & balance follow-up

It sits between every patient channel and your EHR, PMS, phone systems.

1. Patients

2. Channels

3. Your systems

4. Your practice

Measured results, in the first quarter.

The First 90 Days at a 10+ Location Community Clinic.

~4 FTE

70%

15%

80%

Proof from the front desk.

"We get about 20,000 calls each week across our 51 locations, and Confido handles 40% automatically. At many of our locations, daily call volume has dropped from around 130 calls to about 70, significantly reducing missed calls and giving staff more time to focus on patient care."

“Before Confido, we were losing patients to missed calls and long hold times. Now our AI handles calls 24/7, schedules appointments, and patient complaints about hold times are zero.”

“Before Confido Health, we were losing patients because of missed calls. Now our front desk isn't juggling everything at once and can focus on the patients walking through the door.”

“Confido Health didn't just deliver technology; they became a true partner. They understood our workflows, listened to our needs, and built solutions that fit our FQHC. They've exceeded every expectation.”

“Confido Health has transformed our phone operations. We've reduced manual calls, improved routing, accelerated medication requests, and freed our team from much of the triage burden.”

Connected to the EHR systems you already run.

Healthcare-grade security, built in.

HIPAA compliant

SOC 2 Type II

Live in 4 to 6 weeks

ROI in 60 to 90 days

What FQHC teams ask first.

See the AI Assistants in action in 30 minutes.