solutions

RCM AI

No coverage unchecked, no balance left to age.

Confido Health's AI Voice Assistant verifies coverage before the visit, collects balances after it, and posts every outcome to your system. Nothing gets skipped, and nothing ages.

Eligibility and benefits verified before every visit
Balances collected on the call, posted to your system
Payment plans, retries, and follow-ups run on their own

See AI RCM live

Book a 30-minute demo on your own Epic workflows.

REVENUE LEAKS AT THE PHONE

Missed verifications turn into denials. Uncollected balances turn into write-offs.

Patient responsibility climbs while staffing stays flat. What slips through becomes denials, aged balances, and write-offs.

~27%

claim denials begin with registration and eligibility errors this often.

41%

roviders now see denial rates above 10%, and rising.

Aging AR

Every month a balance ages, the odds of collecting it drop.

The difference

The same revenue cycle, with far less leakage.

What happens to verification and collections with and without Confido Health.

Without Confido Health

Eligibility gets checked late, or not at all, until the denial arrives
Patients hear their balance for the first time weeks after the visit
Collection calls wait for a free hour that never comes
Declined cards and lapsed plans sit unnoticed for months
Every unpaid balance ages quietly toward a write-off

With Confido Health

Coverage verified before every visit, denials prevented up front
Patients know their copay and balance before they arrive
Every open balance gets called, at any volume, on schedule
Declined cards retry and lapsed plans get chased by AI assistants
Balances get collected while they are young, not written off old

What it handles

One assistant for the whole revenue cycle front end.

From the eligibility check to the posted payment, Confido Health handles every revenue conversation with the patient.

Eligibility Verification

Coverage, benefits, and copays checked before every visit, ahead of the denial.

Balance Collection Calls

Every open balance gets called, and payment happens on the call itself.

Payment Plans

Patients who cannot pay in full enroll in a plan on the same call.

Billing Questions Answered

Balances, statements, and copays explained to patients without touching the billing team.

Retries and Follow-Ups

Declined cards and lapsed plans get retried and chased without staff involvement.

System Writeback

Every verification and payment posts to your PMS and EHR instantly. No manual entry.

How it works

It sits between every patient channel and your EHR, PMS, phone systems.

From the first hello to a completed task in your EHR/PMS all in one conversation.

1. Patients

Patients call, text, or reach out through the web, day or night.

2. Channels

Confido Health answers on your existing phone lines and IVR. No number changes.

3. Your systems

It writes the outcome directly into your EHR/PMS systems.

4. Your practice

Staff sees completed tasks and a live record of every patient interaction.

How it works

It sits between your phones and your EHR.

From the first ring to the EHR writeback, Confido Health owns the repetitive work your team should not have to.

1

A patient calls

New patient, recall, or a question. Confido Health answers on your existing lines, instantly.

2

A patient calls

New patient, recall, or a question. Confido Health answers on your existing lines, instantly.

3

A patient calls

New patient, recall, or a question. Confido Health answers on your existing lines, instantly.

The impact

We tried to stay humble.
The numbers had other ideas.

Measured on work completed, not call minutes. Live across deployments.

01

4.5 hrs

Saved per staff member

02

50%

Fewer No-Shows

03

15-20%

Boost in Recovered Revenue

04

<1 min

to answer, every time

Customer stories

Proof from the front desk.

Workflow

"We get about 20,000 calls each week across our 51 locations, and Confido handles 40% automatically. At many of our locations, daily call volume has dropped from around 130 calls to about 70, significantly reducing missed calls and giving staff more time to focus on patient care."

Srinivas Danda

Chief Operating Officer.

Workflow

“Before Confido, we were losing patients to missed calls and long hold times. Now our AI handles calls 24/7, schedules appointments, and patient complaints about hold times are zero.”

Maria Trusa

Chief Executive Officer

Workflow

“Before Confido Health, we were losing patients because of missed calls. Now our front desk isn't juggling everything at once and can focus on the patients walking through the door.”

Maria Felipe

Senior Operations Manager

Workflow

“Confido Health didn't just deliver technology; they became a true partner. They understood our workflows, listened to our needs, and built solutions that fit our FQHC. They've exceeded every expectation.”

Elena Segroves

Sr. Site Operations Officer

Workflow

“Confido Health has transformed our phone operations. We've reduced manual calls, improved routing, accelerated medication requests, and freed our team from much of the triage burden.”

Richard Perrotti

VP, Chief Administrator Provider Organization

Questions, answered

What healthcare teams ask first.

Will it work across all of our locations?

Yes. Confido Health answers on your existing phone lines across every location, routing and booking by provider, office, and schedule, with rules configured per site.

Does it integrate with our EHR and PMS?

Yes. Confido Health connects with 40+ medical, dental, specialty, and telephony systems, reading and writing directly inside your EHR and PMS so every completed task is reflected in your source of truth.

What happens when a call needs a human?

The AI Voice Assistant transfers the call warmly to your staff with full context, so patients never repeat themselves. Your team stays in control of every escalation path.

Is Confido Health HIPAA compliant?

Yes. Confido Health is HIPAA compliant and SOC 2 Type II certified, with enterprise-grade safeguards for patient data at every step.

See it answer a call in 30 minutes.

Bring a workflow that eats your staff time. We will walk you through how Confido Health completes it, step by step.

Book a demo

No coverage unchecked, no balance left to age.

See AI RCM live

Trusted by 1500+ dental and healthcare sites nationwide

Missed verifications turn into denials. Uncollected balances turn into write-offs.

~27%

41%

Aging AR

The same revenue cycle, with far less leakage.

One assistant for the whole revenue cycle front end.

Eligibility Verification

Balance Collection Calls

Payment Plans

Billing Questions Answered

Retries and Follow-Ups

System Writeback

It sits between every patient channel and your EHR, PMS, phone systems.

1. Patients

2. Channels

3. Your systems

4. Your practice

It sits between your phones and your EHR.

A patient calls

A patient calls

A patient calls

We tried to stay humble. The numbers had other ideas.

4.5 hrs

50%

15-20%

<1 min

Proof from the front desk.

"We get about 20,000 calls each week across our 51 locations, and Confido handles 40% automatically. At many of our locations, daily call volume has dropped from around 130 calls to about 70, significantly reducing missed calls and giving staff more time to focus on patient care."

“Before Confido, we were losing patients to missed calls and long hold times. Now our AI handles calls 24/7, schedules appointments, and patient complaints about hold times are zero.”

“Before Confido Health, we were losing patients because of missed calls. Now our front desk isn't juggling everything at once and can focus on the patients walking through the door.”

“Confido Health didn't just deliver technology; they became a true partner. They understood our workflows, listened to our needs, and built solutions that fit our FQHC. They've exceeded every expectation.”

“Confido Health has transformed our phone operations. We've reduced manual calls, improved routing, accelerated medication requests, and freed our team from much of the triage burden.”

What healthcare teams ask first.

See it answer a call in 30 minutes.

We tried to stay humble.
The numbers had other ideas.