solutions
After-Hours Coverage

Every After-Hours Call, Answered in Instantly.

Confido Health's AI Voice Assistant handles every night, weekend, and holiday call end-to-end, with records updated into your EHR.
  • Patients call after hours, the AI answers. No voicemail, no hold time
  • Urgent calls route to your on-call staff instantly, by your rules
  • Visits booked and requests filed in your EHR before morning

See AI After-Hours Coverage Live

Book a 30-minute demo on your own Epic workflows.

Trusted by 1500+ dental and healthcare sites nationwide

THE AFTER-HOURS BLIND SPOT

Nobody answers your phones after the office closes.

Patients call after close, and the calls that land overnight become morning backlogs, empty slots, and visits booked elsewhere.

After 5pm

is when many patients can finally call, and voicemail is what answers them.

Every morning

starts with last night's queue, worked back one callback at a time.

Never returned

overnight voicemails ask for callbacks that patients stop waiting for by noon.
The difference

The same 9pm call, two very different outcomes.

What happens to an after-hours call today, and what happens once Confido Health answers.
Without Confido Health
  • Call is out to voicemail, or to an answering service takes a message
  • The patient waits overnight, or calls the next practice on the list
  • The request sits in a queue until the front desk opens
  • Staff spend the first hour of every morning returning calls
  • Urgent calls depend on the patient guessing what counts as urgent
With Confido Health
  • The call gets answered live, at 9pm like at 9am
  • The visit gets booked into the EHR before the patient hangs up
  • Nothing waits for morning; the task finishes overnight
  • Staff open to a clear queue and a fuller schedule
  • Urgent calls route to your on-call path instantly, every time
What it handles

One assistant for your clinic after-hours.

From the last patient out the door to the first one in, Confido Health keeps the phones working.

Live Night Answering

Every call after close answered in seconds. No voicemail, no answering service relay.

Overnight Booking

Visits get scheduled into your EHR at 9pm or 3am, live against your calendars.

Urgent Call Routing

Calls needing your on-call provider route there instantly, by your clinic rules.

Weekend, Holiday Coverage

The phones work every day even if the office does not, without an on-call staff.

No Morning Handoff

Overnight activity updates in your EHR at open, documented and done, no callback list.

Refills and Requests After Dark

Refill requests and routine questions get captured complete, filed for approval.
How it works

It sits between every patient channel and your EHR, PMS, phone systems.

From the first hello to a completed task in your EHR/PMS all in one conversation.

1. Patients

Patients call, text, or reach out through the web, day or night.

2. Channels

Confido Health answers on your existing phone lines and IVR. No number changes.

3. Your systems

It writes the outcome directly into your EHR/PMS systems.

4. Your practice

Staff sees completed tasks and a live record of every patient interaction.
How it works

It sits between your phones and your EHR.

From the first ring to the EHR writeback, Confido Health owns the repetitive work your team should not have to.
1

A patient calls

New patient, recall, or a question. Confido Health answers on your existing lines, instantly.
2

A patient calls

New patient, recall, or a question. Confido Health answers on your existing lines, instantly.
3

A patient calls

New patient, recall, or a question. Confido Health answers on your existing lines, instantly.
The impact

We tried to stay humble.
The numbers had other ideas.

Measured on work completed, not call minutes. Live across deployments.
01

4.5 hrs

Saved per staff member
02

50%

Fewer No-Shows
03

15-20%

Boost in Recovered Revenue
04

<1 min

to answer, every time
Customer stories

Proof from the front desk.

Workflow

"We get about 20,000 calls each week across our 51 locations, and Confido handles 40% automatically. At many of our locations, daily call volume has dropped from around 130 calls to about 70, significantly reducing missed calls and giving staff more time to focus on patient care."

Srinivas Danda
Chief Operating Officer.
Workflow

“Before Confido, we were losing patients to missed calls and long hold times. Now our AI handles calls 24/7, schedules appointments, and patient complaints about hold times are zero.”

Maria Trusa
Chief Executive Officer
Workflow

“Before Confido Health, we were losing patients because of missed calls. Now our front desk isn't juggling everything at once and can focus on the patients walking through the door.”

Maria Felipe
Senior Operations Manager
Workflow

“Confido Health didn't just deliver technology; they became a true partner. They understood our workflows, listened to our needs, and built solutions that fit our FQHC. They've exceeded every expectation.”

Elena Segroves
Sr. Site Operations Officer
Workflow

“Confido Health has transformed our phone operations. We've reduced manual calls, improved routing, accelerated medication requests, and freed our team from much of the triage burden.”

Richard Perrotti
VP, Chief Administrator Provider Organization
"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."
Chief Operating Officer · Vantage Medical Associates
"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."
Chief Operating Officer · Vantage Medical Associates
"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."
Chief Operating Officer · Vantage Medical Associates
"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."
Chief Operating Officer · Vantage Medical Associates
Questions, answered

What healthcare teams ask first.

Will it work across all of our locations?
Yes. Confido Health answers on your existing phone lines across every location, routing and booking by provider, office, and schedule, with rules configured per site.
Does it integrate with our EHR and PMS?
Yes. Confido Health connects with 40+ medical, dental, specialty, and telephony systems, reading and writing directly inside your EHR and PMS so every completed task is reflected in your source of truth.
What happens when a call needs a human?
The AI Voice Assistant transfers the call warmly to your staff with full context, so patients never repeat themselves. Your team stays in control of every escalation path.
Is Confido Health HIPAA compliant?
Yes. Confido Health is HIPAA compliant and SOC 2 Type II certified, with enterprise-grade safeguards for patient data at every step.

See it answer a call in 30 minutes.

Bring a workflow that eats your staff time. We will walk you through how Confido Health completes it, step by step.
Book a demo
The Voice AI Assistant for healthcare administration. Taking on tasks. Giving back time.
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Confido Health is an AI-powered healthcare communication and workflow automation platform. Confido Health is not a pharmaceutical product, dietary supplement, CBD product, herbal remedy, pharmacy, telehealth provider, or medical advice service. We do not sell, dispense, distribute, or promote prescription drugs, supplements, controlled substances, or regulated health products.