solutions
Patient Access

No hold times. Instant access, 24/7.

Confido Health's AI Voice Assistant picks up instantly, completes the task, and writes it into your EHR. Patients never wait, and access never depends on staffing.
  • Patient calls answered instantly, never on hold
  • Nights and weekends covered, no voicemail backlog
  • Spanish and 20+ languages spoken on every line

See AI Patient Access live

Book a 30-minute demo on your own Epic workflows.

Trusted by 1500+ dental and healthcare sites nationwide

Patient Access breaks at the phone

Patients on hold hang up, and most never call back.

Phone volume keeps climbing while staffing stays flat. The calls that slip through become patients who stop trying, schedules with gaps, and care that starts late.

1 in 4

patient calls go unanswered. Most patients never try again.

60%

of callers hang up after one minute on hold, and the visit often goes with them.

After Hours

is when many patients can finally call, and voicemail is what answers.
The difference

The same phone number, two very different experiences.

Not a feature list. What changes for the patient the moment Confido Health picks up.
Without Confido Health
  • Calls ring out during lunch and after hours, straight to voicemail
  • Patients wait on hold, hang up, and try a competitor
  • Rescheduling means a callback that comes tomorrow, maybe
  • Overdue patients wait for a recall call that never comes
  • Every location answers differently, when it answers at all
With Confido Health
  • Every call answered instantly – day, lunch break, or midnight
  • Patients book, reschedule, or cancel on that same call
  • No callbacks owed; the request finishes before the hang-up
  • Overdue patients get called, and booked, without being asked
  • Every location answers instantly, the same way, every time
What it handles

One assistant for the whole patient access.

From the first ring to the EHR writeback, Confido Health handles every step between a patient calling and a visit booked.

Instant Answering

Answered in seconds, and the visit is on the schedule before the patient hangs up.

Supports 20+ Languages

Patients get through in the language they speak, the same way every time.

After-Hours Access

Nights, weekends, and lunch hours covered live. The practice is reachable 24/7.

Recall Outreach

Overdue patients get called and rebooked, so access works outbound as well.

No-Show Recovery

Missed visits get a recovery call and a new slot before the patient drifts for good.

EHR/PMS Writeback

Every outcome logged in your EHR and PMS instantly. No manual entry, no gaps.
How it works

It sits between every patient channel and your EHR, PMS, phone systems.

From the first hello to a completed task in your EHR/PMS all in one conversation.

1. Patients

Patients call, text, or reach out through the web, day or night.

2. Channels

Confido Health answers on your existing phone lines and IVR. No number changes.

3. Your systems

It writes the outcome directly into your EHR/PMS systems.

4. Your practice

Staff sees completed tasks and a live record of every patient interaction.
How it works

It sits between your phones and your EHR.

From the first ring to the EHR writeback, Confido Health owns the repetitive work your team should not have to.
1

A patient calls

New patient, recall, or a question. Confido Health answers on your existing lines, instantly.
2

A patient calls

New patient, recall, or a question. Confido Health answers on your existing lines, instantly.
3

A patient calls

New patient, recall, or a question. Confido Health answers on your existing lines, instantly.
The impact

We tried to stay humble.
The numbers had other ideas.

Measured on work completed, not call minutes. Live across deployments.
01

4.5 hrs

Saved per staff member
02

50%

Fewer No-Shows
03

15-20%

Boost in Recovered Revenue
04

<1 min

to answer, every time
Customer stories

Proof from the front desk.

Workflow

"We get about 20,000 calls each week across our 51 locations, and Confido handles 40% automatically. At many of our locations, daily call volume has dropped from around 130 calls to about 70, significantly reducing missed calls and giving staff more time to focus on patient care."

Srinivas Danda
Chief Operating Officer.
Workflow

“Before Confido, we were losing patients to missed calls and long hold times. Now our AI handles calls 24/7, schedules appointments, and patient complaints about hold times are zero.”

Maria Trusa
Chief Executive Officer
Workflow

“Before Confido Health, we were losing patients because of missed calls. Now our front desk isn't juggling everything at once and can focus on the patients walking through the door.”

Maria Felipe
Senior Operations Manager
Workflow

“Confido Health didn't just deliver technology; they became a true partner. They understood our workflows, listened to our needs, and built solutions that fit our FQHC. They've exceeded every expectation.”

Elena Segroves
Sr. Site Operations Officer
Workflow

“Confido Health has transformed our phone operations. We've reduced manual calls, improved routing, accelerated medication requests, and freed our team from much of the triage burden.”

Richard Perrotti
VP, Chief Administrator Provider Organization
"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."
Chief Operating Officer · Vantage Medical Associates
"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."
Chief Operating Officer · Vantage Medical Associates
"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."
Chief Operating Officer · Vantage Medical Associates
"Our front desk used to triage the phone before they could triage patients. Confido Health answers every call, books the appointment, and writes it back to our system, so the team is present for the people in the waiting room again."
Chief Operating Officer · Vantage Medical Associates
Questions, answered

What healthcare teams ask first.

Will it work across all of our locations?
Yes. Confido Health answers on your existing phone lines across every location, routing and booking by provider, office, and schedule, with rules configured per site.
Does it integrate with our EHR and PMS?
Yes. Confido Health connects with 40+ medical, dental, specialty, and telephony systems, reading and writing directly inside your EHR and PMS so every completed task is reflected in your source of truth.
What happens when a call needs a human?
The AI Voice Assistant transfers the call warmly to your staff with full context, so patients never repeat themselves. Your team stays in control of every escalation path.
Is Confido Health HIPAA compliant?
Yes. Confido Health is HIPAA compliant and SOC 2 Type II certified, with enterprise-grade safeguards for patient data at every step.

See it answer a call in 30 minutes.

Bring a workflow that eats your staff time. We will walk you through how Confido Health completes it, step by step.
Book a demo
The Voice AI Assistant for healthcare administration. Taking on tasks. Giving back time.
HIPAA compliant
SOC 2 Type II
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Confido Health is an AI-powered healthcare communication and workflow automation platform. Confido Health is not a pharmaceutical product, dietary supplement, CBD product, herbal remedy, pharmacy, telehealth provider, or medical advice service. We do not sell, dispense, distribute, or promote prescription drugs, supplements, controlled substances, or regulated health products.