solutions

front office

The front office that answers every call.

Confido Health's Voice AI Assistant picks up every patient call, completes the task, and writes it back into your EHR. Your front desk shifts from phone overload to patient care.

Answers every inbound call, 24/7
Books, confirms, and reschedules in real time
Completes the task inside your EHR, not just routing

See AI-Powered Front Office live

Book a 30-minute demo on your own Epic workflows.

The front desk is underwater

Every missed call is missed patient care.

Phone volume keeps climbing while staffing stays flat. The calls that slip through become downstream scheduling gaps, lost revenue, and burned-out teams.

30%+

of calls go unanswered at peak hours, sending patients to voicemail or to a competitor.

4 FTEs

of front-desk time can be consumed by appointment confirmations alone.

Burnout

phone overload pulls staff away from the patients standing in front of them.

The difference

The same front desk, two very different days.

Not a feature list. A look at what changes the moment Confido Health picks up the phone.

Without Confido Health

Calls ring out during lunch and after hours, straight to voicemail
Staff interrupt the patient at the desk to answer the phone
Cancellations leave chairs empty with no time to backfill
Confirmations and recall calls eat hours every shift
Patients wait on hold, then hang up and call elsewhere

With Confido Health

Every call answered on the first ring, 24/7, across locations
Staff stay present with the patient in front of them
Open slots backfilled from the waitlist
Confirmations, recall, and refills handled end-to-end
Zero hold time, zero unattended voicemails. Supports 20+ languages

What it handles

One assistant for the whole front office.

From the first ring to the EHR/PMS writeback, Confido Health owns the repetitive work your team should not have to.

Call Answering

Every inbound call picked up on the first ring, across all your locations and lines.

Scheduling

Book, reschedule, confirm, and cancel across providers, written into the schedule.

Cancellation Backfill

Fill open slots from the waitlist the moment a chair opens, so production never walks out.

Insurance Verification

Eligibility and benefits checked before the visit, so the front desk is never on hold.

Patient Questions

Hours, directions, balances, and prep answered in a natural, on-brand voice.

EHR Writeback

Every outcome logged in your EHR and PMS in real time. No staff re-keying.

How it works

It sits between every patient channel and your EHR, PMS, phone systems.

From the first hello to a completed task in your EHR/PMS all in one conversation.

1. Patients

Patients call, text, or reach out through the web, day or night.

2. Channels

Confido Health answers on your existing phone lines and IVR. No number changes.

3. Your systems

It writes the outcome directly into your EHR/PMS systems.

4. Your practice

Staff sees completed tasks and a live record of every patient interaction.

How it works

It sits between your phones and your EHR.

From the first ring to the EHR writeback, Confido Health owns the repetitive work your team should not have to.

1

A patient calls

New patient, recall, or a question. Confido Health answers on your existing lines, instantly.

2

A patient calls

New patient, recall, or a question. Confido Health answers on your existing lines, instantly.

3

A patient calls

New patient, recall, or a question. Confido Health answers on your existing lines, instantly.

The impact

We tried to stay humble.
The numbers had other ideas.

Measured on work completed, not call minutes. Live across deployments.

01

4.5 hrs

Saved per staff member

02

50%

Fewer No-Shows

03

15-20%

Boost in Recovered Revenue

04

<1 min

To Answer, Every Time

Customer stories

Proof from the front desk.

Workflow

"We get about 20,000 calls each week across our 51 locations, and Confido handles 40% automatically. At many of our locations, daily call volume has dropped from around 130 calls to about 70, significantly reducing missed calls and giving staff more time to focus on patient care."

Srinivas Danda

Chief Operating Officer.

Workflow

“Before Confido, we were losing patients to missed calls and long hold times. Now our AI handles calls 24/7, schedules appointments, and patient complaints about hold times are zero.”

Maria Trusa

Chief Executive Officer

Workflow

“Before Confido Health, we were losing patients because of missed calls. Now our front desk isn't juggling everything at once and can focus on the patients walking through the door.”

Maria Felipe

Senior Operations Manager

Workflow

“Confido Health didn't just deliver technology; they became a true partner. They understood our workflows, listened to our needs, and built solutions that fit our FQHC. They've exceeded every expectation.”

Elena Segroves

Sr. Site Operations Officer

Workflow

“Confido Health has transformed our phone operations. We've reduced manual calls, improved routing, accelerated medication requests, and freed our team from much of the triage burden.”

Richard Perrotti

VP, Chief Administrator Provider Organization

Questions, answered

What healthcare teams ask first.

Will it work across all of our locations?

Yes. Confido Health answers on your existing phone lines across every location, routing and booking by provider, office, and schedule, with rules configured per site.

Does it integrate with our EHR and PMS?

Yes. Confido Health connects with 40+ medical, dental, specialty, and telephony systems, reading and writing directly inside your EHR and PMS so every completed task is reflected in your source of truth.

What happens when a call needs a human?

The AI Voice Assistant transfers the call warmly to your staff with full context, so patients never repeat themselves. Your team stays in control of every escalation path.

Is Confido Health HIPAA compliant?

Yes. Confido Health is HIPAA compliant and SOC 2 Type II certified, with enterprise-grade safeguards for patient data at every step.

See it answer a call in 30 minutes.

Bring a workflow that eats your staff time. We will walk you through how Confido Health completes it, step by step.

Book a demo

The front office that answers every call.

See AI-Powered Front Office live

Trusted by 1500+ dental and healthcare sites nationwide

Every missed call is missed patient care.

30%+

4 FTEs

Burnout

The same front desk, two very different days.

One assistant for the whole front office.

Call Answering

Scheduling

Cancellation Backfill

Insurance Verification

Patient Questions

EHR Writeback

It sits between every patient channel and your EHR, PMS, phone systems.

1. Patients

2. Channels

3. Your systems

4. Your practice

It sits between your phones and your EHR.

A patient calls

A patient calls

A patient calls

We tried to stay humble. The numbers had other ideas.

4.5 hrs

50%

15-20%

<1 min

Proof from the front desk.

"We get about 20,000 calls each week across our 51 locations, and Confido handles 40% automatically. At many of our locations, daily call volume has dropped from around 130 calls to about 70, significantly reducing missed calls and giving staff more time to focus on patient care."

“Before Confido, we were losing patients to missed calls and long hold times. Now our AI handles calls 24/7, schedules appointments, and patient complaints about hold times are zero.”

“Before Confido Health, we were losing patients because of missed calls. Now our front desk isn't juggling everything at once and can focus on the patients walking through the door.”

“Confido Health didn't just deliver technology; they became a true partner. They understood our workflows, listened to our needs, and built solutions that fit our FQHC. They've exceeded every expectation.”

“Confido Health has transformed our phone operations. We've reduced manual calls, improved routing, accelerated medication requests, and freed our team from much of the triage burden.”

What healthcare teams ask first.

See it answer a call in 30 minutes.

We tried to stay humble.
The numbers had other ideas.